by Mark Coburn | Interpersonal Communication, Job Interview
The final stage of nailing the interview is the follow up. After doing all the hard work of preparing for the interview, dressing correctly and being able to answer all the questions which the interviewer asks, the final stage is to follow up from the interview. Find... by Mark Coburn | Building Rapport, Building Trust, Uncategorized
Building trust and rapport with your client is the critical first step you must take before discussing business. Let’s look at how we can achieve this. Firstly what is trust? Can we define it? Is there a formula or guidelines we can follow? How do you get your client... 
by Mark Coburn | Building Rapport, Selling
Gaining Rapport Gaining rapport is perhaps the single most important element to selling with success. Without rapport your chances at making a sale are slim to none. Rapport is created from your first point of contact with a potential client and so one easy way to... 
by Mark Coburn | Body Language, Effective Communication
There was a very interesting study completed by Dr. Ray Birdwhistle at the University of Pennsylvania in the early 1970s. After many years experience in the field of communication, Dr. Birdwhistle initiated a study to determine how we as human beings communicate with...
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