by Mark Coburn | Business Communication Skills, Effective Communication, Listening Skills
Improving listening skills can not be underestimated. Every one of us truly believes, that we listen to other people. I’m here to argue this point. In most cases we don’t listen – we hear. Our ears hear what someone is saying but are we really... 
by Mark Coburn | Call Centers, India, Listening Skills
Today women play a vital role in Indian BPO (business process outsourcing) sector. According to survey out of 400 million of workforce in India, around 30-40 percent are females. They are one of the driving forces behind the success of call center industry in India.... by Mark Coburn | Interpersonal Communication, Listening Skills
Whatever reason you have for wanting to improve your speaking or listening skills, you can pick up some useful tips from interpersonal communication articles. Reading about the techniques and tips lets you digest the information when you’re not under pressure to... by Mark Coburn | Cultural Differences, Intercultural Communication
In these days when the workplace may contain people from many other countries and cultures, cross cultural training will provide many benefits. When people from different cultures have to interact and make decisions that are mutually satisfying, effective... 
by Mark Coburn | Effective Communication, Gestures, Handshakes, Non-verbal Communication
E-mail, IM, Skype, phone, snail mail — there are more vehicles for communication than ever before. But when it comes to truly effective communication, there is nothing as good as face-to-face meetings. That’s because more than 90 percent of the communication...
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