Building Rapport through Words, Vocals and Body Language

Description

Learn how to build instant rapport with your clients by understanding their body language signals and gestures.
Written by Interpersonal Skills Specialist, Mark Coburn, this eBook reveals the secrets and techniques around building rapport through both verbal (words) and non-verbal (body language) interpersonal communication.

Here’s what you get:

• The 5 key elements of building rapport
• The art of matching behaviour
• How to test for rapport so you know you are communicating effectively
• The 3 major types of effective communication (words, vocals and body language) and how important each type is
• Asking powerful questions with purpose
• Pacing and leading the discussion for win-win outcomes
• The 5 main components of vocal communication you must know to become a highly influential communicator
• Reading body language – signals and gestures
• Understanding common gestures and what the other person is communicating but not speaking
• Recognising head, arm and hand gestures and body movements
• Creating rapport via the handshake
• How to notice, understand and deal with unpleasant or manipulative handshakes
• Interpreting smiles, mouth, eye, leg and feet gestures
• How to maintain good posture to create the best impression
• The “dos” and “don’ts” of managing first impressions when meeting your client for the first time
• The 14 most significant gestures you need to know about – listed and explained by expression type

Who will Benefit?

Building Rapport with Words Vocals and Body Language is especially designed for employees or people in business who are constantly interacting with other professionals. Here are just a few examples of how certain people will benefit:

• Business Development Managers – Better networking skills, proposal presentation skills and long term customer relationships
• Sales Consultants – Increased prospect to client conversion rates
• CEOs, Managers and Team Leaders – Improved leadership and interpersonal communication skills with team members and other work colleagues
• Human Resources Consultants – Increased awareness of people’s behavioural styles to better match staff into new teams and projects
• Recruitment Consultants – Ability to “keep” more candidates and increase the number of job placements by matching the right person for the position
• Call Centre Consultants – More capable of retaining a potential customer on the phone