Description
Learn and harness the power of simple and effective strategies for client relationship building. Written by Australian Interpersonal Skills Specialist, Mark Coburn, this eBook reveals the secrets and techniques around a simple yet powerful 4 step relationship building process that will lead you to win-win outcomes.
Client Relationship Building – Here’s what you get:
- Understanding the 4 step client relationship building process
- The 15 key elements of trust and why they are so important to decision making
- How to make first contact with your client
- The 2 most effective ways to classify your clients
- 8 great ways to keep in touch with your clients
- 10 powerful active listening strategies
- How to provide empowering and appropriate feedback
- Paraphrasing what your client is saying and why it is so important
- The 7 biggest blocks to effective listening and how to avoid them
- 2 highly effective strategies on how to propose the solution that gets results
- “Opening the door” versus “closing the sale”
- How to make it an easy decision for your client
- 4 Incredibly powerful ways to manage objections
- A way of always making sure you get commitment from your client
Who will Benefit?
The 4 Steps to Client Relationship Building is especially designed for employees or people in business who are constantly interacting with other professionals. Here are just a few examples of how certain people will benefit:
- Business Development Managers – Better networking skills, proposal presentation skills and long term customer relationships
- Sales Consultants – Increased prospect to client conversion rates
- CEOs, Managers and Team Leaders – Improved leadership and interpersonal communication skills with team members and other work colleagues
- Human Resources Consultants – Increased awareness of people’s behavioural styles to better match staff into new teams and projects
- Recruitment Consultants – Ability to “keep” more candidates and increase the number of job placements by matching the right person for the position
- Call Centre Consultants – More capable of retaining a potential customer on the phone
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