Interpersonal Communication Blog
  • Rapport
  • Culture
  • Generations
  • Learning
  • Profiling
  • Resources
  • About
Select Page

Seven Key Elements to Gaining Trust from Your Client

by Mark Coburn | Building Rapport, Building Trust, Uncategorized

Building trust and rapport with your client is the critical first step you must take before discussing business. Let’s look at how we can achieve this.

Firstly what is trust? Can we define it? Is there a formula or guidelines we can follow? How do you get your client to trust you? Is it as simple as asking them to trust you or do you have to earn their trust in you? Let’s have a look at 7 crucial trust-based values you will need to focus on:

1. Appreciation
Be appreciative of their time and acknowledge them for giving you the opportunity to discuss business.

2. Connection
Become their friend and learn what it is you can do to maintain a good connection with them.

3. Reliability
The more reliable and dependable you are, the more your client will realise they can count on you and ultimately trust you.

4. Consistency
Being consistent and predictable is also a good quality. Humans are creatures of habit and therefore respond positively to consistent action.

5. Integrity
Maintain a high level of integrity and confidentiality about your client. Don’t gossip about them to others.
 
6. Humour
Use a healthy sense of humour and natural, light-hearted approach to ease the client during tense or stressful situations. Business can take on a serious slant, so it’s important to balance the experience for your client (and indeed yourself) so it is enjoyable and fun.

7. Respect
Respecting their specific knowledge of their particular business and respecting their needs is critical. Build the rapport by asking them questions, extracting their knowledge. Do not assume you know everything – you may learn something from them.

You may also be interested in ...  The Do's and Don'ts of Giving Feedback

Article Author: Mark Coburn

 

Related Articles:

The Do's and Don'ts of Giving Feedback
The 3 Types of Effective Communication
Building Trust in the Workplace: A Valuable Topic for Leadership Training
Job Interview Follow Up - Important to Securing the Role

Share this:

  • Click to share on Facebook (Opens in new window)
  • Click to share on Twitter (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to share on WhatsApp (Opens in new window)
  • Click to share on Pinterest (Opens in new window)
  • Click to email this to a friend (Opens in new window)
avatar
This comment form is under antispam protection
avatar
This comment form is under antispam protection
  Subscribe  
Notify of

Popular Articles

  • PowerPoint in Your Business Presentations - How to Use it the Right Way
    PowerPoint in Your Business Presentations - How to Use it the Right Way

Communication Topics

  • Effective Communication (35)
    • Listening Skills (11)
    • Giving Feedback (5)
  • Body Language (26)
    • Non-verbal Communication (10)
    • Gestures (8)
    • Handshakes (7)
  • Cultural Differences (18)
    • Business Culture (12)
  • Interpersonal Communication (16)
  • Intercultural Communication (17)
    • Cultural Etiquette (5)
  • Leadership (11)
  • Workplace Communication (10)
  • Relationship Building (10)
  • DISC Behavioural Styles (8)
  • Business Communication Skills (8)
  • Interpersonal Skills (7)
  • Building Rapport (8)
  • Workplace Generations (5)

Top Rated Products

  • Building Rapport with Words, Vocals and Body Language Building Rapport through Words, Vocals and Body Language $7.95
  • VAKaD Learning Modes VAKaD Learning Modes $7.95
  • DISC Personality Types DISC Personality Types $7.95

Recent Comments

  • LIJO PAULSOE T on Effective Business Communication and Professional Face to Face Interaction Skills
  • LIJO PAULSOE T on What are Interpersonal Communication Skills?
  • LIJO PAULSOE T on What are Interpersonal Communication Skills?

Our Mission

We strive to inspire people in the workplace to more effective and fulfilling business relationships so the emphasis becomes more on core business activities leading to better business outcomes for all.

Popular Articles

  • PowerPoint in Your Business Presentations – How to Use it the Right Way
  • 5 Essential Business Communication Tips
  • 7 Twitter Tips to Boost Your Business Connections

Hot Topics

  • Effective Communication
  • Body Language
  • Cultural Differences
  • Interpersonal Communication
  • Intercultural Communication

Contact Details

P.O.Box 29
Browns Plains
QLD 4118
Australia

  • Home
  • My account
  • Account details
  • Orders
  • Downloads
  • Lost password
  • Shop
  • About This Site
Copyright © 2019 Interpersonal Communication Blog.com | All Rights Reserved | site by DesignMatters
wpDiscuz
loading Cancel
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.