Interpersonal Skills Training and Resources


So, what are interpersonal skills? Did you realize that sales success, negotiating, achieving goals, working relationships, dating and personal relationships and so much more relies mostly on your ability to communicate well?

Learning to master your or otherwise known as communication skills can be the difference that makes the difference.

But what are interpersonal skills?

They are the core skills we use to interact with other people in our everyday life and indeed for the rest of our lives.

Agian, sometimes referred to as communication skills, people skills or soft skills, they are the skills we use via our words, our voice and our body language to communicate our message to others.

As we enter the world we naturally model these skills from other people and as we grow we continue to create and develop our own unique styles of communication. These skills will have been learned mainly unconsciously.


Did you realize…that only around 7% of human communication is perceived by the receiver via the we speak?

Amazingly 38% is via our and the way in which we say something, and a whapping 55% is through our language!

Still, how many of us actually study the factors that control over half of our communication?

What other benefits are there to improving my interpersonal skills?

The results of learning advanced communication skills therefore enhancing your ability to interact well with others can be amazing, not to mention the impact it can have on your company or working environment if the team were to advance in these skills. Here are just some of the advantages…

  • Less stress and frustration, more understanding and co operation
  • Less conflict and disagreement, a deeper sense of trust, support and productivity
  • Less uncertainty and negativity, an increase in confidence, energy, focus and productivity
  • More team work and an increase in company moral boosting happiness and well being

The positive effects are infinite and timeless.

Needless to say, there are many forms of communication and different types of interpersonal/communication skills. However, there is one element that is the underpinning and most important process in any effective communication.

It is the foundation stone and magic that is .

People tend to – like and spend their time with, believe in and support, agree with, buy from, be influenced by and recommend people that they are in rapport with.

Indeed, most business deals are made on the basis of rapport rather than on technical plus points.

Learning to master your rapport skills is an exceptional place to commence your quest to communication excellence.

interpersonal skills training and resources, a one stop shop for all related to intterpersonal skills.

Professor Bob Bontempo reveals how to enhance your influence through self-awareness. Bontempo is the faculty director of Columbia Business School Executive Education’s “Persuasion: Influencing Without Authority.” Hosted by the Office of Alumni Relations on June 16, 2009, this presentation was part of the School’s third annual Worldwide Alumni Club Event, a celebration of the 38000-strong Columbia Business School alumni network. Between June 4 and 17, more than 40 alumni clubs around the world hosted events ranging from panel discussions and career workshops to intimate dinners and happy hours, with some chapters organizing receptions at the homes of alumni.
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Defeating Personal Stress in the Workplace: Workplace Utopia


Did you know the average American changes jobs every two years?  Retail employees spend even less time at their job.  No wonder so many people have so much personal stress!

So what’s going on?  Employers are constantly striving to cut expenses to increase revenue, employees are working harder without additional compensation, and stress in the workplace is on the rampage.  Meanwhile, consumers are becoming more and more dissatisfied with the customer service they receive from companies.

When employees leave work each day, what type of experience are they taking home with them?  Stress?

In a perfect world, or I guess I should say, in “Workplace Utopian” world,  we find the best employee and give them the best workplace experience.  In turn, the employee gives the company their most creative ideas, their utmost loyalty, dedication to customers, and a great attitude.

Believe it or not, there are a few companies out there who believe in giving their employees a good workplace experience, and needless to say, most are Fortune 500 companies.

If Workplace Utopia was a real working environment, we could satisfy basic human needs within the workplace.  The needs of dignity and purpose are good examples of basic human needs.

Management could include the opinions and ideas of employees concerning new programs.  Not only would this make the employee feel their opinions and ideas are important, the management has just satisfied their dignity and purpose needs.  Including employees in decisions like these make them feel as if they are members of something good–the company.

How about if the revenue of the company was increased while making the employees happier in their workplace?  Research has shown that companies with good communication have higher profits than those who don’t.

In Workplace Utopia, we could use cell phones, email, texting, not to mention landlines, post-it notes, and all the options from Google, to have better communication.  After all, lack of communication is a big pet peeve with employees.

If communication was better in the workplace, employees could stay in the loop about upcoming changes or new developments and not have to rely on company gossip.

Communication…What a concept!

Let’s wrap up our “Workplace Utopia” idea by removing all the de-motivators from the workplace.  We will remove lack of clear expectations first so the employee will know exactly what is expected of him, which will eliminate stress and frustration and the employee can feel like a winner and have more self-confidence.

Then we will remove some of the control management has over the employee’s work, since studies have shown that the more control an employee has over their work, the harder they will work.  This will also make the employee feel more self-confident.

And lastly, let’s remove all doubts of anyone feeling unappreciated and that way no employee will have the “why bother” attitude.  Management will appreciate and recognize each employee for their individual skills and talents, as well as their mistakes, which will make them feel the need to be more creative and innovative.

Now that we have de-stressed the work place, employees can create more revenue for the company, since a happy employee is a productive employee.  Once the employer increases revenues, he could actually pay his employees what they are worth.  More money would lessen the stress for many employees.

I think we are finished now.  We have not only conquered stress in the workplace, we have conquered personal stress for employees.  We have basically defeated two problems with one solution!

So how come more companies don’t adopt the “Utopia” attitude?  Maybe they like the added expense of replacing good employees every few years.  I wonder if they know that “help wanted” ads are expensive and employee training will cost them even more.  Probably not.

Perhaps, a lot of employers don’t like acting like Fortune 500 Companies.  But then again, if they don’t act like successful people, they don’t have to worry about becoming successful.  Good idea … maybe not.

Or, maybe these employers have a fear of success.  With success comes more responsibilities and obligations.  Bad move.

I give up.  There is no sane answer as to why more employers don’t create a Workplace Utopia.  It should be a “no brainer.”  Quality and content employees do generate more revenue for their company.  It’s a win/win situation.

Article Author: Donna Graham writes articles about people and small business.  Visit her at

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Why Listening Skills Are Needed in Hospitality Management


Possessing listening skills is one of the most important requirements for holding a job in hospitality management.  That may not seem obvious at first, but when you think about everything involved in restaurant and hotel management this statement makes perfect sense.  Hospitality is defined as kindness to strangers and as a relationship process.  The best definition focuses on the relationship and process aspects, because anyone working in the hospitality business knows that it takes ongoing attention and consideration to properly serve people in a way they appreciate.

Being a good hospitality manager means being able to identify the needs of customers and staff.  This often comes down to being a good listener.  A good listener pays attention when people talk and doesn’t assimilate the information with pre-conceived notions.  A good listener is able to separate the important information from the rest of what is said and use that information to improve service.  In other words, good listening skills can be considered both a motivational and customer service tool.

Goal Driven Hospitality

As a restaurant or hotel manager you have several goals to always keep in mind.

    * Keep customers satisfied with service and hospitality
    * Find creative solutions to potential problems

    * Develop ways to stay competitive
    * Be responsive to customer needs
    * Maintain productive staff working environment that promotes creativity and maintains morale

These are major goals that require a well-trained manager who has the right listening skills in addition to the ability to generate new ideas that can be successfully implemented.

Good listening skills involve much more than just hearing what people are saying.  As a restaurant, hotel or even cosmetology manager you have to be able to read between the lines and determine what services or problems you need to address.  People often express ideas or concerns indirectly and it’s up to the manager to properly interpret what is being said.  The hospitality industry is extremely competitive and that makes customer satisfaction a top priority.

But a good manager also learns to listen to his or her staff.  A commercial cook, patisserie or gourmet chef, or a hotel manager must develop a team of people that work well together.  The staff must have the same vision and the same commitment to customer service as the manager.  Being able to listen to staff needs also is imperative in order to be a good manager.

Ideas that Motivate

The hospitality business is fast paced and demanding.  The more the staff works like a team, the smoother the operation.  Managers are responsible for coordinating the efforts of a diverse group of people.  But staff also will have great ideas about how to improve operations and how to add or improve services to improve customer satisfaction.  A sign of a good manager is one who is able to listen to the ideas and then make decisions as to their use in a way that motivates and does not discourage staff.

Hospitality management is all about creating customer satisfaction in a highly competitive and fast paced environment by motivating employees to provide great service.  That’s why listening skills are needed in hospitality management!

Academia International is a leading international college providing cooking courses, hospitality management training, hairdressing courses, and beauty courses. 

Article Author: Andrew Johnstone

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