Improving Listening Skills – The First Step In Better Workplace Communication

How to Present in Business

Every one of us truly believes, that we listen to other people. I’m here to argue this point.

In most cases we don’t listen – we hear. Our ears hear what someone is saying but are we really listening from a business communication perspective?

We may miss tone, inflection, the specific words they use, their values, beliefs, the nuances and what’s under the words. We might also attach judgments to what they are saying or how they are saying it, and don’t listen. Perhaps at times we are even thinking about the upcoming meeting, the report we have to finish, the fight we had this morning with our kids, or any number of other things.

If any of these facts exist we can’t be listening effectively, even if we hear the words. True listening is all about focusing on the conversation, not getting distracted by our own internal dialogue, being present with the other person, paying attention to their unspoken communication and seeing things from their perspective.

There’s no doubt about it: enhancing your listening skills is the first step toward improving interpersonal communication in the workplace.

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Interpersonal Skills Training and Resources


So, what are interpersonal skills? Did you realize that sales success, negotiating, achieving goals, working relationships, dating and personal relationships and so much more relies mostly on your ability to communicate well?

Learning to master your or otherwise known as communication skills can be the difference that makes the difference.

But what are interpersonal skills?

They are the core skills we use to interact with other people in our everyday life and indeed for the rest of our lives.

Agian, sometimes referred to as communication skills, people skills or soft skills, they are the skills we use via our words, our voice and our body language to communicate our message to others.

As we enter the world we naturally model these skills from other people and as we grow we continue to create and develop our own unique styles of communication. These skills will have been learned mainly unconsciously.


Did you realize…that only around 7% of human communication is perceived by the receiver via the we speak?

Amazingly 38% is via our and the way in which we say something, and a whapping 55% is through our language!

Still, how many of us actually study the factors that control over half of our communication?

What other benefits are there to improving my interpersonal skills?

The results of learning advanced communication skills therefore enhancing your ability to interact well with others can be amazing, not to mention the impact it can have on your company or working environment if the team were to advance in these skills. Here are just some of the advantages…

  • Less stress and frustration, more understanding and co operation
  • Less conflict and disagreement, a deeper sense of trust, support and productivity
  • Less uncertainty and negativity, an increase in confidence, energy, focus and productivity
  • More team work and an increase in company moral boosting happiness and well being

The positive effects are infinite and timeless.

Needless to say, there are many forms of communication and different types of interpersonal/communication skills. However, there is one element that is the underpinning and most important process in any effective communication.

It is the foundation stone and magic that is .

People tend to – like and spend their time with, believe in and support, agree with, buy from, be influenced by and recommend people that they are in rapport with.

Indeed, most business deals are made on the basis of rapport rather than on technical plus points.

Learning to master your rapport skills is an exceptional place to commence your quest to communication excellence.

interpersonal skills training and resources, a one stop shop for all related to intterpersonal skills.

Professor Bob Bontempo reveals how to enhance your influence through self-awareness. Bontempo is the faculty director of Columbia Business School Executive Education’s “Persuasion: Influencing Without Authority.” Hosted by the Office of Alumni Relations on June 16, 2009, this presentation was part of the School’s third annual Worldwide Alumni Club Event, a celebration of the 38000-strong Columbia Business School alumni network. Between June 4 and 17, more than 40 alumni clubs around the world hosted events ranging from panel discussions and career workshops to intimate dinners and happy hours, with some chapters organizing receptions at the homes of alumni.
Video Rating: 4 / 5

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