Views on business management skills


A big percentage of working population complains of either not getting along well with a co-worker or their bosses.

Similarly, managers may feel that they are trying hard to relate well with a particular senior or junior manager or even a subordinate, and when such parties cross his limits of sanity, dismissal follows.

A part of these employees may also feel they cannot handle the arrogance of their aggressors and they quit or influence other workers on really hating them.

Do you know what the biggest problem is with all or some of these parties? They lack interpersonal skills.

These enable co-workers to operate harmoniously with each other, evaluate and accept accountability, adopt effective conflict management ways and value efficiency in close teamwork.

People do not just wake up one day and find they are relating well with others, rather it is hard work to learn how.

I think it starts with the individual and how he or she would expect others to communicate to them.

Rude people win over when the person they are talking to is not assertive adequately to reject their opinion and give theirs, without feeling unskilled or unintelligent.

A person willing to learn good interpersonal skills must seek justice or clarification when a coworker or supervisors or even a manager is unreasonably accusing them of something they did not do, or are impolite.

Some people may exert too much assertiveness and end up fuming over insignificant details or overlooking the feelings of others while nurturing their own, and this is selfish.

Others may exert too little or nothing such that every other coworker or supervisor picks on them and at the end, they may loose jobs for another persons misdoings, appear stupid or feel undignified.

The next reason why interpersonal skills is important is because one can accept to be accountable for what is within his or her employment terms and voluntarily perform others.

Although it may be foolish to accept to carry out a function that you cannot even begin to understand, asking for guidelines and questions, acknowledging your mistakes and the instructions thereafter shows you are ready for growth.

If you feel offended by a correction made by your boss or coworker, then you are not willing to develop effective interpersonal relations with them.

Some responsibilities may also arise after being in a given circumstance. For instance, you could be a driver for a company vehicle and it breaks down.

You are also a mechanic but the company pays you for being a driver. Would it not be wise to assume the responsibility of repairing the car at least to get it back to the premises?

Someone who would do so is wise for this just show he can be trusted with other tasks as well and this may not only earn him a much better CV but he or she may as well be assigned a paid job for vehicle maintenance.

Teams are a great way to test your interpersonal skills, because at the end of the day, the joint tasks must be completed to the best expectations of the employer.

It is at this point that people listen and choose their words while giving their view and responding to those of their teammates.

Without proper communication among teammates, conflicts may arise and this would mean not meeting deadlines or not respecting each other opinions and thoughts.

Some people like to dominate the whole process, which is a poor interpersonal skill.

An original article by Esteri Maina on INTERPERSONAL SKILLS
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Small Business Networking – Building Rapport With People


Networking is an essential part of life today online as well as off-line in the real world. Whether you are networking online or off-line you will still need to build rapport with people. Work colleagues, other small business owners, domestic and commercial neighbours, customers, business partners or associates, suppliers and delivery people. In fact, everywhere you turn and see another person, you need to build some sort of rapport with them even if it is just to acknowledge their presence.

It isn't hard to build rapport with people. The starting point is simply acknowledging that they exist, that you see them. It is very rude to ignore people. No-one likes to be ignored. So simply by smiling, nodding or saying a friendly hello, is how one starts to build a relationship with those around us.

If you start by simply saying hello, it doesn't take any time at all to progress to the next stage of o talking about where you both are, or commenting on something that is common to both of you. Starting a conversation is very easy once you remember that the other person could well be as uncertain or shy as yourself

If you employ staff, it does not give you the right to be rude to them and treat them disrespectfully. Building good rapport with your staff is one of the cheapest ways a business owner can protect their business from theft and bad word of mouth advertising. Disgruntled, disloyal staff can harm your business more than most business owners would care to admit.

The next easy step in building rapport with those around you is to simply start a conversation with them. First you say hello and then make a small comment even if it is just about the weather. Perhaps this is why so much attention is paid to the weather. It is a good innocuous way to start a conversation. Keep the comments light and cheery because no one wants to be weighed down with gloom because they made “the” mistake of talking with you. Don't depress people even if you have had the worst day of your life.

Building rapport is all about building a relationship with someone; nothing more and nothing less.

The Concise Oxford dictionary (1964) defines rapport:

n. Communication, Relationship, Connection

So if we follow the steps to building rapport with people, a method of doing so could well be by following the meaning of the word in starting with communication to build a relationship which will form into a connection. In a business environment these connections are what end up translating into a profitable business but most of all it will give yourself and all those around you, a comfortable environment in which to live and thrive.

These relationships make up a significant quality to our lives. With lots of speaking acquaintances with whom we can share our days, people seem to have a better quality and quantity of life. It has now been proven by numerous scientific studies that people who have friends live longer and healthier lives. Rapport builds relationships, relationships develop or not into friendships. Some friendships last us all our lives.

Knowing how Small Business Networking online and off-line can improve your bottom line keeps many small businesses in business today

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