Organizational Benifits of Business Communication Skills


Feedback is very important in order to give the process of workplace communication process the best effect. Feedback helps to evaluate the effectiveness of our message. It helps us to understand whether the message has been communicated properly or not. If the employer wants to maintain a good workplace communication Process within the company the he should ensure that a proper feedback process is maintained.

Unless you come to know of the reaction that your message has created within the employees of the organisation, it is not possible to take the next step. The manager must create an environment that encourages feedback. For example: after communicating a job assignment, he should ask, “Do all of you understand?” “Is that clear?”

Proper and effective workplace communication is very important in order to ensure a smooth and efficient functioning of a company. The manager of a particular department should have proper communication with his subordinates, so that he is able to keep track of what is actually going on inside his own department, otherwise it will lead to absenteeism amongst workers, lower productivity, development of grapevine networks in an organization. Proper workplace communication not only increases productivity but also creates an easier

Manager should have personal contact with his subordinates.He should clearly communicate goals and policies of the organization to his subordinates and should get feedback on these goals and policies.

“Do you have any doubts?”, etc. This will ensure that whether his message is understood or not. Workplace communication can be both upward and downward. Upward communication will help the manager keep track of  employees’ job satisfaction, their feelings about other employees and also about the organisation. It will help him understand what are the measures he should take to ensure that the employees remain satisfied with their work

Downward communication is important in many ways. It helps managers to convey what are the jobs that need immediate attention by the employees, what are the various roles that has been allotted to each of them and what are the processes to be followed by them in order to achieve the maximum target within the least possible time.

Similarly we have horizontal Communication in An Organization which is also very important. It is essential that people working at same level should have effective communication amongst them so that there is co-ordination between them. Workplace communication should have clarity, should be concise and to the point. Proper use of body language is always effective. It helps to convey the thoughts and express ourselves better.

Author: Sandeep Verma

Author Bio: Sandeep  Verma is  writer at, This Article emphasises on workplace communication in order to achieve maximum result with proper communication in business.For any company to run smoothly with best results there needs to be proper Communication not only within the same level team but also with your seniors.

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Improve Your Communication – Say What You Mean


By: Clare Evans

For me, communication is important to many things in life. Particularly in the relationships we have with the people around us at work and at home.

How often do we misinterpret what’s been said or done, just because we don’t know how to communicate properly? Making assumptions based on our own, perhaps narrow perspective and not taking into account what other people might be feeling or thinking.

How to communicate is something we learn early on in life and if we don’t know how to do it properly or we get it wrong, it can lead to poor communication throughout the rest of our life. We fall into bad habits, feel uncomfortable having difficult conversations, avoid conflict or arguments and prefer just to keep quiet.

Learning how to talk and how to say what you feel is important in maintaining good relationships, not just in your personal life but with the people you work with. If you can’t tell someone how you feel, how can you expect them to know? None of us are mind readers.

It can seem uncomfortable at first if you’re not used to it and it may not come out quite as you intended. Be genuine you will be able to get the message across, as long as the person is open to what you are saying.

Always be clear in the words that you use, the tone of your voice and your body language. Think about the message you are trying to get across.

In this age of technology, with emails and text messages being used as a regular and accepted means of communication, there is even more chance for confusion and misinterpretation.

You can’t communicate feelings or humour in an email or a text. You need to know someone reasonably well to know whether a comment they’ve made is genuine, sarcastic or insulting. I’ve seen many an email or text discussion being totally misinterpreted because it’s been taken out of context and without the underlying feeling being known.

You can interpret a simple statement in a number of different ways just by changing the emphasis on a particular word. Using a different tone would give it a totally different meaning.

Don’t use email or text for discussions where emotional is an important part of the communication. Pick up the phone or arrange for a face-to-face discussion.

An important part of communication is not only speaking but also listening and listening properly, not just waiting for them to stop speaking so you can jump in. Really listen for what they are saying, forget about how you might be feeling, put yourself in their shoes for a moment.

Whether it’s in a work or personal situation, if you have something important or difficult you want to say then:

– Set aside some time specifically to discuss it, when you’re not going to be distracted or interrupted.
– Explain what you’re feeling and what needs to happen or what you would like to happen.
– Ask for their reaction – how do they feel about what you’ve said.
– Don’t be judgemental – accept what they are thinking and feeling.
– Allow time to adjust. Reacting in the heat of the moment is not always the wisest action.
– Make any serious decisions after you’ve had time to think things through.

Above all be honest. There’s nothing worse then being told what someone thinks they want you to hear and then finding out later they were being less than honest with you or with themselves. Perhaps they didn’t want to hurt your feelings but in the end it doesn’t help either of you.

If you’re not sure whether you’ve understood something correctly – ask. Many misunderstandings arise when people make assumptions about what’s been said or what someone means. Your interpretation of the world around you is different from someone else’s based on your background, views, behaviours, beliefs and values, so what you’re thinking may be different too.

I will always prefer to assume “positive intent” when communicating with someone and I recommend that you do too. On the whole people aren’t out to get you – so allow them to clarify if you think you may have misinterpreted or misunderstood what they’ve said.

Give people the benefit of the doubt and make your communication clear and direct.

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Clare writes on several topics to help busy, stressed individuals and small business owners organise their lives more effectively. Register for her monthly newsletter at and receive free tips on managing your time.


For Greater Effectiveness, Learn How To Give Feedback


A manager who coaches others needs to provide feedback that keeps them focused and on track. Feedback is also a critical element for working out relationships with coworkers, friends and family members. Unfortunately, “feedback” can become a euphemism for not very constructive criticism.

Feedback can and should be a way of helping another person become more effective. You can help others increase their effectiveness by helping them to understand both what you observed about their actions, and how those actions affected you.

Feedback, at its best, involves sharing both facts and feelings in a way that supports someone who is willing to accept your information.

Use these tips to improve the quality of the feedback you offer others:

1. Give feedback when it is solicited, rather than imposing it on an unwilling listener. If you must offer unsolicited feedback, first say that you would like to give some feedback and ask if this is a good time to do so. If now does not work, schedule it for a later time.

2. Provide well-timed feedback — usually at the earliest possible moment after the given behavior. Feedback given long after there is any opportunity to correct a problem will usually sound like criticism. However, you may still have to wait until the recipient is ready to hear what you have to say.

3. Give descriptive rather than evaluative feedback. Report on the facts or behaviors you observed, and the impact of those behaviors. Avoid pejorative words like dumb, crazy or stupid.

4. Be specific rather than general. “I observed this twice,” is more specific than “You always…”

5. Check to be sure the receiver understood your communication. A good way to do this is to ask them to tell you what they heard you say.

6. Offer feedback that is useful to the recipient. Think about their level of understanding, and ability to use the information. It is useless to give a novice complex, sophisticated details that she doesn’t understand. On the other hand, it may be considered insulting to call someone’s attention to a problem of which she is already aware.

If you want the recipient of your feedback to change their behavior as a result of you conversation, do not assume that giving the feedback is enough. Ask specifically for the change you want. For example, “Next time, please call me as soon as you know that the schedule needs to be adjusted. O.K.?”

Others will be more willing to give you the feedback you need to increase your own effectiveness if you demonstrate your willingness to receive it.

1. Ask others for their thoughts and feelings.

2. Actively listen to what is said. Paraphrase what you hear and ask if you are correct. Ask questions only for clarification.

3. Accept what you hear and avoid trying to explain or defend your actions.

4. Let others know how you use their feedback.

Remember, effective feedback gives you the information you need to keep learning and growing.

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Communicate skillfully about sensitive subjects in business situations. Have the challenging conversations that lead to cooperation and success.
Laurie Weiss, Ph.D. is a Master Certified Coach and communication expert. Dr. Weiss has spent 35 years helping clients resolve conflict in business and personal relationships. Email

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