Six Essential Business Communication Skills You Need to Master


1. Listening:

Improving your listening skills will build trust because when others feel understood it makes them feel special, important and that you genuinely care about them. Those feelings equate to having them feel they can trust you. There is no greater need for human beings than to feel heard and understood.¬†Enhancing¬†your ability to listen also eliminates misunderstandings, improves productivity, reduces redos, increases the likelihood that the results will be what you want, all leading to happier relationships and more fun. And who doesn’t want that?

2. Social media Followers:

You should focus on adding followers who are actually interested in your offerings, using targeted keywords. This limits the amount of people that will be added at any one time.

3. Paying Attention:

This means not thinking about your next meeting or what you need to do. It means totally being present to the conversation without your mind distracting you in a million different directions. And don’t respond to emails while you are on the phone with someone! Studies show that people overestimate their ability to multi-task. Don’t half participate in the conversation. If the timing isn’t good for you to have a conversation when you have too many things going on, try to reschedule it.

4. Presenting to a Group:

Audiences tend to be sympathetic. They respect anyone who does get up in front of an audience. So if someone “messes up” a word or a slide and has to correct themselves, this actually could be a plus. The audience roots for the underdog, sees you as a human, not as some smooth talking speaker, and actually may identify with you more and actually listen more closely. There is such a thing as being too “slick”. A good speaker has to maintain that “Aw Shucks” attitude too.

5. Understanding Assumptions:

Sometimes misunderstandings arise when the person we are speaking with is operating from their own set of unspoken assumptions. Understanding what those assumptions are can go a long way toward smoother relationships. Be curious and gently ask some open-ended questions to discover what they might be assuming.

6. Twitter – Give and Take:

Are you consistently “tweeting?” Twitter doesn’t appreciate users who aggressively follow others, yet don’t add anything to the community. Make sure you are active, and posting valuable content.


The Benefits Of Visual Messaging In Business Communication Today

Smiling Work Team

Sending SMS online is one of the quickest and easiest ways for businesses to exploit the power of SMS and can bring huge benefits. You should be mindful of the key features to look out for in a reliable SMS tool. In recent years, the use of sending Business SMS has grown at a rapid rate, primarily as it allows businesses communicate effectively and at low cost. Sending SMS via the Web as opposed to sending SMS via your mobile phone makes sense for many reasons. The key benefit is that it’s very quick, so it should be your communication tool of choice when sending SMS to groups. With most Web-based SMS applications, you can upload multiple contacts in one go (often from a csv file), type your SMS message and hit send – saving you lots of time.

Email is another effective visual form of business communication. If you find that you’re making several points in the email, consider the impact of the recipient seeing them in separate emails with unique subject lines. It will also help you keep track of separate issues as well as make it easy for the people you are sending to see them at a glance.

Remember, your communication systems are important. They will be your backbone, for without the proper Business communication skills devices, your company will suffer. Also pay close attention to how you manage phone calls and record notes about conversations. Do you have a phone program that may manage calls throughout the day? Do you have a separate voicemail number for small business messages, or do you divert calls to your private voicemail? Create email accounts for your staff, and make a decision on the main communication strategies that you might use for your team.

Finally, be human: You build a relationship by face to face contact and sharing personal experiences with another person. And if they accept you and they share experiences with you, a friendship has been born. And isn’t that what a good communicator does, reaches out, shows he or she is human, shares a painful experience with you?

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6 Steps To Improve Communication With Your Clients


1. Though it seems the opposite of what you should do, the more time you take composing your email, the more helpful it will be to the recipient. It will save time in the long run. If you’re sloppy they’ll have questions and will have to write you back and that means another email in your box.

2. It is important to spend time developing yourself and increasing your skills. Many technical people forget to develop soft skills, and vice versa. Aim to attend at least two courses or workshops a year. Also regularly read relevant books to develop these skills. You have to stay one step ahead of the competition in order to be a phenomenal success.

3. Business relationships that last have both parties investing in each other. They communicate when something isn’t working, they understand that relationships take work and that you can’t throw in the towel at the first sign of trouble.

4. Strong business communication skills demand that you never show fear, hesitation or doubt – unless these would help with the outcome of your negotiation and you are knowingly showing this doubt or fear.

5. If you find that you’re making several points in the email, consider sending separate emails with unique subject lines. It will help you both keep track of separate issues.

6. Last and certainly not least, listen like you’ve never listened before. We all think we listen, but mostly we listen with filters, assumptions and judgements. Don’t just hear the words; listen to what isn’t being said and the meaning underneath the words. You’ll be surprised at what you will learn. Think active listening. Recast what the person has said to convey that you are paying attention and may seek a resolution of the problem.

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