Interpersonal Skills Training and Resources


So, what are interpersonal skills? Did you realize that sales success, negotiating, achieving goals, working relationships, dating and personal relationships and so much more relies mostly on your ability to communicate well?

Learning to master your or otherwise known as communication skills can be the difference that makes the difference.

But what are interpersonal skills?

They are the core skills we use to interact with other people in our everyday life and indeed for the rest of our lives.

Agian, sometimes referred to as communication skills, people skills or soft skills, they are the skills we use via our words, our voice and our body language to communicate our message to others.

As we enter the world we naturally model these skills from other people and as we grow we continue to create and develop our own unique styles of communication. These skills will have been learned mainly unconsciously.


Did you realize…that only around 7% of human communication is perceived by the receiver via the we speak?

Amazingly 38% is via our and the way in which we say something, and a whapping 55% is through our language!

Still, how many of us actually study the factors that control over half of our communication?

What other benefits are there to improving my interpersonal skills?

The results of learning advanced communication skills therefore enhancing your ability to interact well with others can be amazing, not to mention the impact it can have on your company or working environment if the team were to advance in these skills. Here are just some of the advantages…

  • Less stress and frustration, more understanding and co operation
  • Less conflict and disagreement, a deeper sense of trust, support and productivity
  • Less uncertainty and negativity, an increase in confidence, energy, focus and productivity
  • More team work and an increase in company moral boosting happiness and well being

The positive effects are infinite and timeless.

Needless to say, there are many forms of communication and different types of interpersonal/communication skills. However, there is one element that is the underpinning and most important process in any effective communication.

It is the foundation stone and magic that is .

People tend to – like and spend their time with, believe in and support, agree with, buy from, be influenced by and recommend people that they are in rapport with.

Indeed, most business deals are made on the basis of rapport rather than on technical plus points.

Learning to master your rapport skills is an exceptional place to commence your quest to communication excellence.

interpersonal skills training and resources, a one stop shop for all related to intterpersonal skills.

Professor Bob Bontempo reveals how to enhance your influence through self-awareness. Bontempo is the faculty director of Columbia Business School Executive Education’s “Persuasion: Influencing Without Authority.” Hosted by the Office of Alumni Relations on June 16, 2009, this presentation was part of the School’s third annual Worldwide Alumni Club Event, a celebration of the 38000-strong Columbia Business School alumni network. Between June 4 and 17, more than 40 alumni clubs around the world hosted events ranging from panel discussions and career workshops to intimate dinners and happy hours, with some chapters organizing receptions at the homes of alumni.
Video Rating: 4 / 5


How to Differentiate Between Hard Skills And Soft Skills

You need hard skills and soft skills to work more effectively and efficiently in the workplace.  Some may not know how to distinguish between these skills and how they can increase one’s chances of success with current and potential employers. Here are brief explanations that will help you understand the difference between these skills and the advantages in incorporating both hard and soft skills in the workplace.

Hard Skills

Hard skills are tangible skills that are easy to teach, identify, and measure.  Some examples of hard skills are occupational skills such as technical and administrative; accounts payable, accounts receivable, typing, machine operator, financial analyst, and computer operator are all hard skills.  Hard skills also include your degrees, certifications, job titles, and computer lingo. These skills are necessary for interested candidates to possess in order to perform particular jobs that an employer may be seeking to fill.  Hard skills can be taught in school or via on-the-job training.

Soft Skills

Soft skills are intangible interpersonal skills that are associated with an individual’s ability to effectively interact with others and/or lead others.   These skills are not easy to measure but they can be observed in individuals who possess the ability to interact with people well.  Some examples of soft skills are decision maker, motivator, leader, problem solver, excellent communicator, critical thinking skills and more.  Soft skills are more behavioral learned.

Why These Skills are Neccessary in the Workplace

These skills are requirements for jobs opportunities that an employer is seeking to fill. You should make sure that you display your hard skills as well as yoursoft skills on your resume if you want to stand out from the other job candidates.  When a recruiter scrutinizes your resume she or he will look for certain hard skills that are necessary to perform a particular job.   Along with the hard skills, they will also look for soft skills because you will need to have excellent people skills to interact with the internal clients as well as external clients.
Some job opportunities may require that an individual possess soft skills such as; problem solving skills, analytical thinking, communication skills, and leadership skills. Keep in mind that recruiters look for certain keywords when reviewing resumes for positions.  Unless you have these skills listed, your resume will not catch their attention.  Overall, your hard skills will help land you an interview with a potential employer and yoursoft skills will help you advance in the company if hired.
See related article:
Written by donata

Leadership – Contributing Factors That Make an Exceptional Leader


There are many contributing factors that lead to effective Leadership. Every successful business owner knows that the biggest reason for their success is great leadership.  While not everyone possesses the characteristics necessary to be a good leader, they can often be developed.  For some it comes naturally, for others it requires a bit more work.

Communication – The #1 Leadership Skill

Communication skills are probably the most important factor in an effective leader.  Without it, problems go unresolved; areas of business that could be improved or made more profitable remain just as they are, when certain areas could be made more productive or efficient.  In Leadership, it is absolutely necessary that an individual is able to convey ideas and thoughts to employees, and that employees be able to offer feedback so that the company is made better as a whole.

If problems exist among workers, someone with exceptional leadership skills is often able to iron out the problem by offering a viable or satisfactory solution.  This assists in making for a calm, stable work environment.

Are you a motivator?  Another Essential Leadership Characteristic

People need to be motivated; after all, with no goals or end result to look forward to, employees tend to stagnate.  Good leadership includes challenging workers to do better.  Some employees even enjoy being assigned a project or challenge that is beyond their normal “scope” of duties.  It increases their motivation, and they get an extra boost of confidence simply because you felt they were up to the challenge or task.  Effective leadership often involves helping those who work for you as a whole feel better about themselves and their capabilities.

Avoid Being the Only Person Capable of Handling Details

Those who have good leadership skills understand that employees want to feel that they are part of the “team”, that their input will make a difference.  More importantly, they want to feel that you are part of the team as well; that you’re not just a leader who feels that you are above their level, giving them directions without becoming actively involved in reaching a solution.

As someone in a leadership role, it is important that you realize that others need to feel capable of making decisions on their own; everyone has potential they may not use.  By letting your employees use their untapped potential and make some decisions on their own, you will become a better leader who is also well-liked by the “team”.

Outstanding Leadership Requires an Open Mind

Listening to the ideas of your employees is essential in great leadership; by listening to the ideas and opinions of your workers, they will realize that you care and trust them to offer sound ideas – even if you feel that what they have to say is outside your own thoughts.  Restrict judgment until after you hear what your employee’s have to say – you may just find that they have some great ideas that you haven’t thought of!

Effective leadership does not mean that you take on all problems and solutions yourself.  Give your employees the chance to air their take on things, let them handle more responsibility, and above all, make them feel as though YOU are part of THEIR team.


Article Source:

Article Author: Hakan Samad

About the Author: Hakan Samad Graduated in University of Washington, majoring in Business Policy, International Business, Organizational Behavior,Business Communications, Consumer Research, Managing Information Systems, New Media Communications and business Leadership.

He is now a Freelance writer who is passionate about authentic relationships between consumers and brands. He had 10 years of experience from retail channel planning to product marketing; He is currently a Freelance writer for few business websites and now recides in Kuala Lumpur Malaysia.

Page 2 of 212
© Copyright Interpersonal Communication Blog - Theme by Pexeto