Six Essential Business Communication Skills You Need to Master


1. Listening:

Improving your listening skills will build trust because when others feel understood it makes them feel special, important and that you genuinely care about them. Those feelings equate to having them feel they can trust you. There is no greater need for human beings than to feel heard and understood.¬†Enhancing¬†your ability to listen also eliminates misunderstandings, improves productivity, reduces redos, increases the likelihood that the results will be what you want, all leading to happier relationships and more fun. And who doesn’t want that?

2. Social media Followers:

You should focus on adding followers who are actually interested in your offerings, using targeted keywords. This limits the amount of people that will be added at any one time.

3. Paying Attention:

This means not thinking about your next meeting or what you need to do. It means totally being present to the conversation without your mind distracting you in a million different directions. And don’t respond to emails while you are on the phone with someone! Studies show that people overestimate their ability to multi-task. Don’t half participate in the conversation. If the timing isn’t good for you to have a conversation when you have too many things going on, try to reschedule it.

4. Presenting to a Group:

Audiences tend to be sympathetic. They respect anyone who does get up in front of an audience. So if someone “messes up” a word or a slide and has to correct themselves, this actually could be a plus. The audience roots for the underdog, sees you as a human, not as some smooth talking speaker, and actually may identify with you more and actually listen more closely. There is such a thing as being too “slick”. A good speaker has to maintain that “Aw Shucks” attitude too.

5. Understanding Assumptions:

Sometimes misunderstandings arise when the person we are speaking with is operating from their own set of unspoken assumptions. Understanding what those assumptions are can go a long way toward smoother relationships. Be curious and gently ask some open-ended questions to discover what they might be assuming.

6. Twitter – Give and Take:

Are you consistently “tweeting?” Twitter doesn’t appreciate users who aggressively follow others, yet don’t add anything to the community. Make sure you are active, and posting valuable content.


The Benefits Of Visual Messaging In Business Communication Today

Smiling Work Team

Sending SMS online is one of the quickest and easiest ways for businesses to exploit the power of SMS and can bring huge benefits. You should be mindful of the key features to look out for in a reliable SMS tool. In recent years, the use of sending Business SMS has grown at a rapid rate, primarily as it allows businesses communicate effectively and at low cost. Sending SMS via the Web as opposed to sending SMS via your mobile phone makes sense for many reasons. The key benefit is that it’s very quick, so it should be your communication tool of choice when sending SMS to groups. With most Web-based SMS applications, you can upload multiple contacts in one go (often from a csv file), type your SMS message and hit send – saving you lots of time.

Email is another effective visual form of business communication. If you find that you’re making several points in the email, consider the impact of the recipient seeing them in separate emails with unique subject lines. It will also help you keep track of separate issues as well as make it easy for the people you are sending to see them at a glance.

Remember, your communication systems are important. They will be your backbone, for without the proper Business communication skills devices, your company will suffer. Also pay close attention to how you manage phone calls and record notes about conversations. Do you have a phone program that may manage calls throughout the day? Do you have a separate voicemail number for small business messages, or do you divert calls to your private voicemail? Create email accounts for your staff, and make a decision on the main communication strategies that you might use for your team.

Finally, be human: You build a relationship by face to face contact and sharing personal experiences with another person. And if they accept you and they share experiences with you, a friendship has been born. And isn’t that what a good communicator does, reaches out, shows he or she is human, shares a painful experience with you?

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Tips To Better Business Writing


Keep your phrases short and simple and try not to bore your readers: The language of writing business reports has changed. You need to focus on being clear and getting your message across to your reader. Stay away from old fashioned phrases like ‘With reference to our conversation’, ‘Kindly be advised’, ‘Please be informed’ and ‘I would like to bring to your attention’. Write in a way that your email or report reflects your personality.

How often have you found yourself saying (or at least thinking), “Don’t they get it?,” “I thought they understood,” or even “What’s wrong with these people?” This happens for a lot of reasons, like people not listening, or your message not being clear. To improve Business communication skills (yours and theirs), put it in writing. So often the challenge is that what you said and what others heard or understood are not the same. Several times this year I have written posts on the importance of listening.

Now, back to the list of things you are passionate about. Take a new sheet of paper and write the first item on your list at the top of this new paper. Underneath it, brainstorm all the jobs you can think of that involve your passion. Let your imagination run riot and be as creative as you can. Each item you have written down offers you many possibilities. Also use the reasons you enjoy the item to help in this exercise.

These techniques have been leveraged by corporate brand managers. They work … and like anything worth achieving, it takes work. You need to understand what you want to achieve. You need to know what will motivate your audience to share your perspective. You need disciplined thinking and focus.

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