DISC Personality Types

$9.95

Learn the art of understanding the behavioural style of your client or work colleagues. Written by Australian Interpersonal Skills Specialist, Mark Coburn, this eBook reveals the secrets and techniques around understanding the your clients preferred personality type and how you can communicate with them in ways that lead to win-win outcomes.

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Description

With DISC Personality Types, learn the art of understanding the behavioural style of your client or work colleagues. Written by Australian Interpersonal Skills Specialist, Mark Coburn, this eBook reveals the secrets and techniques around understanding the your clients preferred personality type and how you can communicate with them in the best possible way that leads to win-win outcomes.

DISC Personality Types – Here’s what you get:

  • Understanding the 4 different personality types of your client, dominant, inspiring, steady and conscientious.
  • Their main characteristics and strengths
  • Key phrases and questions they might use
  • Their attitude towards and behaviour during meetings
  • The likely roles and careers they are drawn towards
  • Discerning their basic needs
  • What they emphasize and how they approach a situation
  • Their team building skills
  • Understanding their unsupportive traits, dislikes and biggest fears
  • Their difficulties and what should empower them to avoid
  • How to get their attention immediately
  • Earning their trust and respect
  • What to say when you present to them
  • Key words and phrases they need to hear from you
  • How to motivate and them
  • How they might react under pressure
  • What leads them towards and how they make decisions
  • Synergetic and troublesome pairing of different personality types

Who will Benefit?

DISC Personality Types is especially designed for employees or people in business who are constantly interacting with other professionals. Here are just a few examples of how certain people will benefit:

  • Business Development Managers – Better networking skills, proposal presentation skills and long term customer relationships
  • Sales Consultants – Increased prospect to client conversion rates
  • CEOs, Managers and Team Leaders – Improved leadership and interpersonal communication skills with team members and other work colleagues
  • Human Resources Consultants – Increased awareness of people’s behavioral styles to better match staff into new teams and projects
  • Recruitment Consultants – Ability to “keep” more candidates and increase the number of job placements by matching the right person for the position
  • Call Centre Consultants – More capable of retaining a potential customer on the phone