Communication skills at the workplace are a prerequisite for all types of professions. Delivering your message in a clear and eloquent manner without prejudice is a sure harbinger of success at the workplace. There are several theories on the communication process that attempt to illustration how interpersonal communication occurs be it on a personal or professional level.
Improving Communication Skills at the Workplace
To improve your communication skills care should be taken when composing the message to be transmitted and when receiving the message delivered.
When transmitting a message the aim is to transmit a clear and unambiguous message. To achieve this aim always keep in mind the following pointers when composing a message:
– What is the purpose of the message?
– Who is going to receive the message?
– How is the message going to be transmitted?
– Is the message clear?
– Always ask for feedback.
Since the communication process is a two-way process the effectiveness of the message also relies on the receiver. When on the receiving end always ensure that you follow these recommended suggestions to ensure that you understand the full meaning of the message:
– Allow yourself to concentrate on the message received
– Do not be afraid to ask questions to ensure your understanding
– Always provide feedback
The problems that arise with communication in the workplace is that many a times not everyone in the organisation is informed of the message being transmitted. This barrier can be overcome if you carefully consider who needs to know the information when transmitting or receiving a message.
Written by Maureen Cutajar