by Mark Coburn | Call Centers, Interpersonal Skills
The Call Center A call centre is an office that is used for making calls to potential customers or receiving calls from customers who require certain information. Calls that are made by customers are called inbound calls while calls made to customers are called... 
by Mark Coburn | Call Centers, India, Listening Skills
Today women play a vital role in Indian BPO (business process outsourcing) sector. According to survey out of 400 million of workforce in India, around 30-40 percent are females. They are one of the driving forces behind the success of call center industry in India....
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