Train Your Staff and Survive the Hard Times
Thousands of businesses are failing each year, and millions of people are losing their jobs. Therefore, a serious look at your company and its ability to survive is called for. Every business needs that extra edge to rise head and shoulders above the competition. If your company does not develop that extra edge, there is a very good chance it will fail and you’ll be another casualty of this fragile economy. This is a demanding market and prospective clients require excellent service – and they want it with a smile. They expect courteous treatment and, if they don’t receive it, they will look elsewhere. To avoid this situation, every person in your company should put forth extra effort to make the company look top notch, and worth doing business with. Your must train each member of the company in effective workplace communication by training them in communication and negotiation skills, corporate communication, and employee communication.
For example, ask yourself these questions: Who answers the phone for your company? Who greets clients when they come into your place of business? If you don’t, do you know who does and how qualified that employee is? How do staff members communicate with each other? Has your company had a continual turnover of employees or a problem with workplace productivity? Does your company promote productive employee communication? These are extremely important questions to ask and answer. The future of your company could be at stake.
Pretend for a minute that I am a prospective client (a medical doctor) who wants to spend $10,000 on either a product or a service at your company. I call your business to make an appointment and am faced with a surly receptionist, smacking her gum and talking to her co-worker while answering the phone. What are the chances that I will make an appointment? And even if I do, who greets me at the door when I arrive at your place of business? Is it someone with an “attitude”, or someone who is too busy talking to a colleague to bother with me? Or, is it someone who has difficulty with the English language? Or, someone who looks and dresses like a street walker? Now what are the chances your business will get my business? However, let’s say I ignore all this and make arrangements to use email because going into your place of business dismays me. Now, I receive email from one of your employees who failed to use spell-check before sending the email to me, plus the subject line is empty. Also, I am addressed by my first name instead of by my title and last name. Do you honestly believe that I will still want to do business with you?
In view of the above scenario it is apparent that appropriate and effective communication between client and staff is incredibly important, as is effective communication between staff members. Remember, the client in today’s marketplace is looking for prompt and outstanding service. If that client can get a bargain along with the right degree of respect and effective communication from staff members, the chances are you will get a client who will do business.
Cast your mind back, to either going to a business office, or to a local burger joint; were you greeted with a smile? Did the greeting employee even look at you when taking your order? Did you get the feeling that you were important? More than likely not! However, if these employees had been trained in effective communication, your experience would have been quite different. Let your company benefit from a communication coach. It would greatly enhance your employee/ client communication, your interoffice communication which all points to the bottom line; your business’s profit margin. Interactive communication workshops will benefit your staff and give your company a leg-up in the business community. Thus, failing to train staff to be effective communicators and thereby losing a prospective $10,000 client is just bad business.
Peter Lett Communications – Peter Lett is a published author and expert on Communications & Negotiations and specializes in communication workshops, seminars and business coaching … http://www.peterlett.com
Peter Lett is a published author and expert on Communications & Negotiations. Mr. Lett specializes in communication workshops, seminars, and business coaching.
Article from articlesbase.com
It’s rare to find a small, innovative business that does not allow for open communications inside its office. Most newer businesses have embraced the benefits presented to them by more communication, and have seen how it has grown their business.
There are, however, still some businesses that are behind the times and are currently managing in the old top-down style. These closed-door offices do not facilitate open communication, and can lead to some challenges along the way. Over the next few years, many of these businesses will be moving toward a culture that embraces workplace communication to improve their business processes.
So what are the benefits to improved workplace communications? Here are a few favorites.
Gone are the days of closed-door policies in the office. Having open communications and greater awareness as to the ongoing activity inside the company gives each team member the chance to understand how their work is making an impact, and can encourage them to work harder toward their goals.
Improving the communications inside the workplace can enhance brainstorming sessions, and allow for teammates to bounce ideas off one another every day, which increases innovation for the business.
Increased Team Building
A closer team yields a more productive team. Allowing for stronger communications between team members increases their relationships and their ability to work well together, thus providing you with a more tightly-knit team to build your business.
Increased Project Completion
When you open the doors to communication inside your business, and your team is working together on their projects, their productivity will inevitably increase. They will be able to chat around each project and task, and work together to build the best ideas for each project and task, and their work will be completed better and faster.
Increased Business Success
With all the benefits outlined above, you can easily see how improved workplace communications can increase the overall success of your business. A stronger, more innovative team that is working hard together will help bring your business into the future with a solid foundation based on effective communication.
If you’re still unsure how to increase your workplace communications, or aren’t sure you want to experience all the benefits it has to offer, start by opening discussions with your senior team members. Then, work together to build out a communicative and collaborative culture in your business today. You won’t regret this decision when you feel the great impact of improved communications in your business.
Article Author: Dana Larson
Article Source: http://www.articlealley.com/article_1741689_15.html
About the Author:
It is an accepted truth that good workplace communication is of increasing importance in today's world.
Workplace communication between management and employees, between individual employees, and even within the management team can easily come under strain through a lack of good communication skills.
The Need for Management and Employees to Communicate:
This article will concentrate on highlighting the need of proper workplace communication between members of the management team and the companies employees, although the same basic principles could easily be extended to most other areas of communication .
It is of critical importance that managers employ good workplace communication when dealing with all company employees of whatever level. Distrust of managers is very often the result of an employees unwarranted suspicion of a managers actions.
Rumours concerning dismissals, redundancies, wage freezes, and similar occurrences are never very far below the surface in any workplace, and it can only take one incident for the entire company to erupt.
A Practical Example:
To take a real life example of how these things can so easily occur.
A company was having cash flow problems due to difficult trading conditions. It was decided that it was not going to be possible to give the employees a pay rise that year. It was only a few weeks later that one of the company directors arrived for work in a brand new Jaguar motor car purchased for him by the company.
The resulting antagonism, and in some cases outright hostility displayed towards that manager are easy to imagine.
The manager attempted to use all of his skills to explain the situation. He attempted to play it down and mentioned that the car had been arranged for him long before, when the trading conditions were much better for the company. He then went on to explain that although the car was an expensive Jaguar car, it was really only a Ford Mondeo with a fancy name.
These explanations of his were not able to satisfy any of his employees, and that situation is still remembered today, several years later.
Now I want you to think about that situation. I am not going to attempt to provide all the answers in this article. I want to encourage you to think about your workplace communication skills, and decide how you would have handled that situation, would you have used a different explanation?
The answer you decide on will depend both on your own personality, and on the employees that you have to work with.
I hope that by encouraging you to focus on your workplace communication skills for a few minutes, this article may help you to become a better manager, and one who communicates better with your company employees.