Business Communication

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Common Problems (Business Communication)

Communication plays a big role in an organization between employer and the employee, even though effective business do  not guarantee success in a business set up, its absence will surely lead to problems, this can easily lead t crisis in an organization. However various communication barriers do exist, among them are:

Individual perception

Cultural Barriers and diversity
Cultural barriers are normally at the source of communication challenge. An organization has to explore historical experiences and ways in which different cultural groups relates to one another is key to open channels for cross-cultural communication in any set-up. Organizations have to become more conscious of cultural differences, and also have to explore cultural similarities, this can assist one communicate with others much more effectively. (Pinker, 1997)

Information flood
The structure of communication follow is a crucial issue in how effective business communication is passed on to an audience. It does not matter if the audience is involving one or hundred, good flow is essential if the communication is to be “heard”. Thus a poor flow of your message or delivery is hence a key barrier to effective communication.

Technological changes
Due to current technological advancements there are several medium in which one can use when communicating, however if a wrong medium is selected the message may not reach the intended audience or the audience my not be able to interpret the message. Thus when considering the medium to use when communicating, it is wise to evaluate the percentage of your target audience who are likely to have access to your selected medium at the time you are passing the message. (Pinker, 1997)

Lack of common understanding
Perception; our own preconceived attitudes affects our capability to listen. We normally listen uncritically to individuals of “high status” and dismiss those of “low status”.

Lack of common spirit
When individuals don’t have a common spirit will interpret a particular communication differently, this a definitely a big barrier to communication

Lack of training or experience
Having inefficient knowledge or experience in communication skills, limits one to communicate effectively whether through talking or listening. This thus is a big barrier to communication.

Common Issues (business communication):

People: individual, groups
Centering on ourselves, instead of other persons can lead to confusion and conflict. Some factors that cause this are ego; superiority and defensiveness also hinder effective communication. (Mehrabian and Morton, 1997)

Culture, perception
Culture, background, and prejudice; we permit our previous experiences to alter the meaning of a message. Our culture, bias and background can only be good if they let us use our previous experiences to comprehend something new, but when they change the message meaning then they hamper communication process. (Mehrabian and Morton, 1997)

Channels, information flow
The channel of communication chosen when communicating is critical in ensuring that communication is effective. When some message requires an oral channel other requires writing. Thus if the wrong channel is chosen it will be a barrier to communication.

Environment, network access
Environmental; consist of physical things which can get in our way of communication such as unusual sights, an attractive person, Bright lights, or other stimulus offers potential distraction. (Pinker, 1997)

Need in business communication within the company

The term “organization communication” is normally applied by organizations to mean the process that is used to facilitate the exchange of information and knowledge of the organization with its internal and external publics or individuals that have a direct relationship with the organization. Organization communication is usually used within the organization’s internal communication by the managements as share information with the employees’ investors, customers and the organization partners. Such sharing of information builds communication channels and enhances it. (Pinker, 1997) As Mehrabian and Morton (1997) points out business communication in an organization is very vital as a tool of passing out information and instructions to employees in any organization.

Reference:
Mehrabian, A and Morton, W (1997): Decoding of inconsistent communications, Journal of Personality and Social Psychology 6:109-114

Pinker, S (1997): How communication Works. New York: W. W. Norton & Company.

Article Source: http://www.articlealley.com/article_1418391_15.html

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New Training Methodology Makes a Difference in Learning Results

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When you were in school, did you ever notice that some students hardly studied at all and still got good marks? While you on the other hand needed to study hard to get the same results. Yet some classes you needed to study less than others to get the same results. There are numerous psychological and motivational reasons why this is so, but the major influence is the difference in brain processing between the student and the teacher.

Imagine a classroom full of students. And each student in the class is wearing tinted glasses. The teacher is also wearing glasses but the teachers glasses are tinted green. As the teacher goes around the room describing the different models and structures, he describes them from his “Green” perspective. He may even describe them very clearly and correctly, but it seems that many students in the class don’t understand. He gets frustrated with some of the students because when he looks at them through his green perception, they too are wearing “Green” glasses and therefore should be able to see it as he does. So he may “label” some students as stupid or unmotivated and keep on teaching in his green way while some students struggle on their own to learn the lessons.

While this may be common in school, it is equally as common in the workplace. Managers, supervisors and staff are constantly misinterpreting each other, reacting to these misinterpretations, labeling each other, and expanding gaps in productivity and job fulfillment.

If we could only take off our colored glasses!

Recent genetic psychology research (a 25 year study by Sandra Segal and David Horn) has shown that we are running very specific Genetic Processors in our brain. The notions of personality profiling to determine “Behavior Style” have been replaced with “Processor and Environmental Adaptation” to determine individual and group dynamics related to communication, leadership, and productivity.

Through the use of Directive Communication Psychology, we can discover how to take off our colored glasses and teach, learn, lead, persuade, and cultivate greater productivity in our work and personal life. The colored glasses model is based on the 4 different genetic processors that are foundations for the way we communicate. If you compare your brain to computer processor, you may find that some people have a PC processor, while others may have a Mac processor. Each of these processors can run similar applications such as Microsoft Excel or Adobe Photoshop, and while these have the same function and similar appearance, each requires different programming to run the same type of software because each processor runs the programs differently. For example, a PC will run Excel in a very direct and speedy manner, but will run Photoshop in a slower and roundabout way. The Mac on the other hand is just the opposite. But, if you try to run Excel for Mac on your PC, it won’t work and vise versa. Our brains work in a similar way. If you are a green brain (random, interactive processing) trying to do a red brain (linear objective processing) function, you will have some difficulty doing it in the same way that a red brain person does. As you struggle to get the point, understand the information, or truly empathize with another, it then becomes essential to process your red brain outcome in a green brain way.

The problem is that most of us do this through trial and error. We usually don’t realize what processor we are running. To make it worse, we may have been taught that the “Red” brain way is the only way to approach things, so we don’t even try to figure out a “Green” brain process, and through this difficulty we may figure that we’re just NOT capable and give up trying.

Organisations use the Identification of genetic brain processing patterns to commpose better teams and improve communication and productivity, one such tool to determine Brain Processing is the Colored Brain Communication Inventory, or CBCI for short. Other Schools of thought suggest “brain dominence” instead of genetics, such as the HBDI or Herrmann Brain Dominance Indicator or non-processing related behavioral indentifiers like DISC. Either way, once you know your own communication pattern, it becomes apparent in how to maximize a groups ability to learn, communicate, influence and cultivate good habits that have difficult in the past.

Brain Processing has little to do with “personality”, a friend, as the eldest daughter was shaped and guided to become a professional. Her family influenced her to desire and study towards a professional discipline since she was 4years old. While her genetic foundation was blue brained, she was steered into a very red brained education, upbringing, and career as she decided to become a lawyer. Because of her upbringing, she acted and behaved like red brained person and everyone (including her) assumed she had the “personality” for this line of work. And while she became successful in her firm and her family’s aspirations were satisfied, there was something missing. She was not happy, she felt unfulfilled in her accomplishments and did not connect well with other lawyers at the firm. It wasn’t until she discovered her blue brain orientation through personal consultation, that she was able to place her red brain flexibility in the right perspective. She then quit her firm and used her current skill sets as a “blue brained” attorney to work for Club Med. She is presently successful AND happy.

Our education, our career, and our environment is manifested through the color of our glasses. Through awareness of how we and others process information, we gain greater insights on how to learn better, how to develop talents not natural to our genetic ability, what career to choose, and how to appreciate and bring out the best in the people around us.

While the other half of the equation, our emotional drivers, is subject to our environment and changes with experience, knowing the color of your brain is the foundation for creating Brain Software for your unique processor. It is the foundation for not only better learning, but better and faster implementation of what you learn.
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Arthur F Carmazzi is the principal founder of the Directive Communication Psychology and a renowned Speaker in the Asian Region. He is the author of best seller, “The 6 Dimensions of Top Acheivers”, “Identity Intelligence”, and “Lessons from the Monkey King”. He has been awarded as one of the Top 30 most influential Leadership figures in the world by LGI. More at: directivecommunication.com, Or carmazzi.net

Article Author: Arthur F Carmazzi

Article Source: http://www.articlealley.com/article_174232_22.html

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How to Sell Effectively using Body Language

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Psychological research tells us that the effect you have on others depends on what you say (7%), the manner in which you say it (38%), and by your body language (55%). In addition, how you sound also imparts a message, so 93% of your communication has an emotional context.

A concise way on how we can sell effectively is by simply using that old but very powerful arsenal known as body language.

When you sell, you can use postures, facial expressions, gestures, mannerisms, and your physical appearance to close the sale successfully. Most customers tend to buy when triggered by their senses. The key here is to do everything you can to positively affect their senses.

When selling, the instant you meet your prospective client, he is already examining you based on your image and perception in a span of ten seconds or less. This is a crucial moment in selling, as his first impression of you will definitely make a permanent mark.

Whether you make or break a sale can literally depend on the non-verbal signals that you send during this crucial first contact. It’s a must for readers of this application to understand the facets of body language especially in selling.

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