How to Add Polish to Your Interpersonal Communication

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E-mail, IM, Skype, phone, snail mail — there are more vehicles for communication than ever before.   But when it comes to truly effective communication, there is nothing as good as face-to-face meetings.  That’s because more than 90 percent of the communication we do is nonverbal.  How can you possibly accomplish your communications objectives if the person you are communicating with receives only 10 percent of your message?

Add Strength to Your Words.  When I was growing up I was repeatedly told, “It’s not what you say, it’s how you say it.”  That’s what nonverbal communication speaks to. When you meet with someone, you have the opportunity to send your entire message and they have the ability to truly embrace it.  You can share the tone and volume with your voice and place emphasis on certain words.  Your facial expressions, gestures, and body language convey additional meaning that is totally lost with computer-based communications.  There is little room for misunderstanding.

Power Up Your Nonverbal Communication.  When you get together with someone, they have the chance to experience the real you.  If you want to make a good impression you’ll dress properly, and make sure your hair and nails are clean.  You’ll lead with a firm handshake that demonstrates self-confidence and follow up with good eye contact and a winning smile.

Tune In to feedback. Meeting with someone is more personal than using high tech lines of communication.  It gives you the opportunity to build a bond and establish trust.  When you’re talking, you get immediate feedback from the person you are with.  If the response is not what you expected or hoped for, you are in a position to modify it on the spot.

Ramp Up Your Listening Skills. A face-to-face meeting give you the opportunity to listen.  And listening is the most important communication skill we have.  After all, you don’t learn anything when you are talking.  You already know all about what you have to say.  It is when we listen to others that we have the chance to learn about them and what they are sharing.

Being an effective listener means asking open-ended questions and listening carefully to the answers.  Avoid the tendency to interrupt or advise.  Cultivate the ability to make the person you are listening to feel like they are the center of your world while they are speaking.  Let them see how interested you are in what they have to say — even if you really aren’t.  Actively listen.  That means listening intently and processing the information so you are in a position to respond in a thoughtful manner.  Be sure to read between the lines.  And be cognizant of their nonverbal behaviors.

Show That You Care.  Face-to-face communication is an opportunity to establish a common bond.  Make an effort to find an interest that you share. Be sincere.  Be interested.  Be giving. Supplementing your newly polished communication skills with the knowledge you care can work miracles with your interpersonal communication.

Author: Carol Dunitz, Ph.D.

Carol Dunitz, Ph.D. is president of The Last Word LLC, a communication and creative services company.  She is a professional speaker and author of ‘Louder Than Thunder,’ a parable about listening and interpersonal communication.  Dunitz is the playwright, lyricist and composer of ‘Bernhardt on Broadway,’ a musical about Sarah Bernhardt.  She can be reached at 312.523.4774, cdunitz@lastword.com or www.DrCarolDunitz.com.

Article Source: http://www.articlealley.com/article_1175095_50.html

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The 3 Types of Effective Communication

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There was a very interesting study completed by Dr. Ray Birdwhistle at the University of Pennsylvania in the early 1970s. After many years experience in the field of communication, Dr. Birdwhistle initiated a study to determine how we as human beings communicate with each other.

At the end of his study Dr. Birdwhistle and his researchers concluded that only 7% of communication between people has to do with the actual content of the words that are being said. The remaining 93% of our communication comes from everything else we are doing while we are saying the words. “Everything else” here refers to the tempo, pitch, volume, and timbre of our voice, as well as our communication through our body language.

So this means interpersonal communication is more than just words. In fact effective inter-personal communication that develops rapport with other people is in fact more than 13 times that of just the words people communicate.

Based on Dr. Birdwhistle’s studies, the following table reveals the percentages of effective communication in each of the 3 types and examples of each:

% Communication Types Attributes
7% Words Questions, pacing and leading, responsive words and phrases
38% Vocals Tonality or tone, voice speed, voice loudness, voice quality (timbre), pausing between words/phases
55% Body Language Postures, signals, gestures, breathing and energy
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