Seven Key Elements to Gaining Trust from Your Client

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Building trust and rapport with your client is the critical first step you must take before discussing business. Let’s look at how we can achieve this.

Firstly what is trust? Can we define it? Is there a formula or guidelines we can follow? How do you get your client to trust you? Is it as simple as asking them to trust you or do you have to earn their trust in you? Let’s have a look at 7 crucial trust-based values you will need to focus on:

1. Appreciation
Be appreciative of their time and acknowledge them for giving you the opportunity to discuss business.

2. Connection
Become their friend and learn what it is you can do to maintain a good connection with them.

3. Reliability
The more reliable and dependable you are, the more your client will realise they can count on you and ultimately trust you.

4. Consistency
Being consistent and predictable is also a good quality. Humans are creatures of habit and therefore respond positively to consistent action.

5. Integrity
Maintain a high level of integrity and confidentiality about your client. Don’t gossip about them to others.
 
6. Humour
Use a healthy sense of humour and natural, light-hearted approach to ease the client during tense or stressful situations. Business can take on a serious slant, so it’s important to balance the experience for your client (and indeed yourself) so it is enjoyable and fun.

7. Respect
Respecting their specific knowledge of their particular business and respecting their needs is critical. Build the rapport by asking them questions, extracting their knowledge. Do not assume you know everything – you may learn something from them.

Article Author: Mark Coburn

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Using DISC Assessment to Positively Impact Work Approaches

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DISC profiling can help to effectively measure both behavioral and emotional responses to various stimuli.  DISC assessment programs can help people to become aware of the effects of their behaviors and interactions with others as well as to understand their particular behavioral category.  Because DISC profiling puts individuals into one of four broad categories, there are a variety of elements to consider when determining how to most optimally utilize a particular person within your company.  The four broad categories include: Dominance, Influence, Steadiness, and Compliance.  Leveraging DISC assessment evaluations can be extremely beneficial when trying to positively impact both team and individual work approaches.

An effective tool for recruiting, hiring, and maintaining employees, DISC assessment has evolved into an extremely popular medium of behavior assessment.  In addition to providing recruiters and employers with useful personal information about potential employees, DISC assessment can also benefit the employees themselves.  DISC profiles enable individuals to identify their behavior patterns, styles, and traits while simultaneously learning how to understand these particular elements in relation to interactions with others within particular environments.  Further, by comprehending how their behaviors and traits impact certain situations, employers are afforded the opportunity of placing employees in environments most conducive for maximizing their respective levels of productivity.  Being placed in a role most suitable for a particular employee will enable the individual to more positively approach the way he or she will perform his or work.

DISC assessment can also influence the way that individuals interact with one another.  By understanding the behavioral differences of co-workers, employees can more effectively approach and tackle projects upon determining who will most efficiently complete particular tasks.  Additionally, DISC profiles allow employees to understand the different environments needed for different types of people to succeed.  While some people thrive in a dynamic team atmosphere, others prefer more private spaces in order to accomplish both short-term and long-term projects.  Understanding the work preferences of others can alter the way that certain employees approach their work.  By understanding the impact of your personal behavior on others, you and your team can more efficiently and effectively approach and complete multiple projects.

Although the behaviors of others can modify the way that an individual works within a team dynamic, an individual’s approach to his or her work is primarily determined by his or her own capabilities, attitude, and work ethic.  Every individual has his or her own definition of what success means and of how to achieve it.  Further, expectations and work ethic may be influenced by a variety of factors including compensation, confidence, position, and leadership abilities.  Employees with a more proactive attitude and positive disposition will likely positively impact the overall efficiency of the organization.

DISC assessment can play a vital role in terms of how individuals approach their work. Further, DISC assessment enables individuals to understand how their behaviors and traits impact the work styles of others.  By leveraging the evaluation results of these profiles, employers can create an effective team dynamic while simultaneously maximizing the abilities of each individual in appropriate and relevant capacities.

About ‘Your Ultimate Success, Inc’ at discassessment.org.:

Founded in 2005, Your Ultimate Success, Inc. has been providing companies, corporations and individuals with coaching, behavioral and values assessments, team building, job benchmarking, and indoor/outdoor experiential learning/team building.  Headed by Jim and Jeannine Guerci, the team is committed to instilling positive change through personal and professional development.

Article Source: http://www.articlealley.com/article_813820_15.html

About the Author: Founded in 2005, Your Ultimate Success, Inc. has been providing companies, corporations and individuals with coaching, behavioral and values assessments, team building, job benchmarking, and indoor/outdoor experiential learning/team building.  Headed by Jim and Jeannine Guerci, the team is committed to instilling positive change through personal and professional development.

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