Train Your Staff and Survive the Hard Times
Thousands of businesses are failing each year, and millions of people are losing their jobs. Therefore, a serious look at your company and its ability to survive is called for. Every business needs that extra edge to rise head and shoulders above the competition. If your company does not develop that extra edge, there is a very good chance it will fail and you’ll be another casualty of this fragile economy. This is a demanding market and prospective clients require excellent service – and they want it with a smile. They expect courteous treatment and, if they don’t receive it, they will look elsewhere. To avoid this situation, every person in your company should put forth extra effort to make the company look top notch, and worth doing business with. Your must train each member of the company in effective workplace communication by training them in communication and negotiation skills, corporate communication, and employee communication.
For example, ask yourself these questions: Who answers the phone for your company? Who greets clients when they come into your place of business? If you don’t, do you know who does and how qualified that employee is? How do staff members communicate with each other? Has your company had a continual turnover of employees or a problem with workplace productivity? Does your company promote productive employee communication? These are extremely important questions to ask and answer. The future of your company could be at stake.
Pretend for a minute that I am a prospective client (a medical doctor) who wants to spend $10,000 on either a product or a service at your company. I call your business to make an appointment and am faced with a surly receptionist, smacking her gum and talking to her co-worker while answering the phone. What are the chances that I will make an appointment? And even if I do, who greets me at the door when I arrive at your place of business? Is it someone with an “attitude”, or someone who is too busy talking to a colleague to bother with me? Or, is it someone who has difficulty with the English language? Or, someone who looks and dresses like a street walker? Now what are the chances your business will get my business? However, let’s say I ignore all this and make arrangements to use email because going into your place of business dismays me. Now, I receive email from one of your employees who failed to use spell-check before sending the email to me, plus the subject line is empty. Also, I am addressed by my first name instead of by my title and last name. Do you honestly believe that I will still want to do business with you?
In view of the above scenario it is apparent that appropriate and effective communication between client and staff is incredibly important, as is effective communication between staff members. Remember, the client in today’s marketplace is looking for prompt and outstanding service. If that client can get a bargain along with the right degree of respect and effective communication from staff members, the chances are you will get a client who will do business.
Cast your mind back, to either going to a business office, or to a local burger joint; were you greeted with a smile? Did the greeting employee even look at you when taking your order? Did you get the feeling that you were important? More than likely not! However, if these employees had been trained in effective communication, your experience would have been quite different. Let your company benefit from a communication coach. It would greatly enhance your employee/ client communication, your interoffice communication which all points to the bottom line; your business’s profit margin. Interactive communication workshops will benefit your staff and give your company a leg-up in the business community. Thus, failing to train staff to be effective communicators and thereby losing a prospective $10,000 client is just bad business.
Peter Lett Communications – Peter Lett is a published author and expert on Communications & Negotiations and specializes in communication workshops, seminars and business coaching … http://www.peterlett.com
Peter Lett is a published author and expert on Communications & Negotiations. Mr. Lett specializes in communication workshops, seminars, and business coaching.
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Business body language and business networking run parallels as they both occur at the same time. When you are out at networking events and generating leads or contacts, there is a language being spoken that is nonverbal.
Just as if you were visiting another country and had to communicate with different people who spoke another language, it is important to speak and understand the language of the body. This has the obvious benefits of better communication which can lead to a number of favorable things.
Business body language, just like social body language, has its subtleties and can’t be completely depended upon. However, taking note of certain movements and behaviors can help you in your networking experiences.
We all like to be as prepared as we can for important situations. Knowing what certain positions and movements mean gives us superior understanding and is all part of adequate preparation. Below, are a few body language aspects to take note of and use to your advantage;
Sometimes people are not as vocal in expressing their inner feelings as you would like them to be. Raised eyebrows is a sign of interest. If you are engaged in a business networking conversation and explaining something, raised eyebrows indicate that your conversation partner has an interest in what you’re saying. Don’t be fooled by the lack of words.
Partially Facing You
Typically, we usually face the direction of our intentions. In other words, when we are engaged in a conversation and are ready to leave in a rush, our bodies will usually start to face towards the door. If this is happening while you are engaged in a conversation, don’t take it personal, the person may have an appointment to get to. To your advantage, make the conversation brief and set up a time to talk later.
Leaning Forward into You
Just as with the raised eyebrows, people have a way of showing interest without talking. When an individual is interested in something, they will lean towards it. We can be very predictable at times and leaning towards an object or person is a clue to take note of. However, pay attention to all of the surrounding factors.
Not Making Eye Contact
You may even see a minor pattern at this point. Typically, when people are interested in something they will face it, or lean towards it.
Not making eye contact can be compared to not being faced. There may be a lack of interest or even a shyness involved. You will have to make your own assertion in this situation. It will be to your advantage to observe this and take the appropriate action to get the results you want.
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You can improve your business standards by adopting the following business communication skills and body language. In business or daily life, communication should be strong, clear and positive.
Make sure the people or person is more interesting than what is on the floor. Make an eye contact with the person most of the time. But do not stare at people more than 15 seconds at a time.
Body posture play an important role in business communication, try to face the person while communicating. Stand or sit up tall. But, don’t be a rigid board.
Distance/ physical contact
If you smell or feel the other person’s breathe, you are probably too close. Keep a comfortable distance of 3-4 feet at least. Gestures: Use hand gestures to add to what you are communicating, but remember that you are not conducting an orchestra.
Your face should match your sentiment and what you are communicating. Don’t laugh when you are upset and don’t have a scowl when you are happy.A calm, pleasant face is the best when you are happy. A calm, serious face is best when you are upset.
Voice tone, inflection, volume
When you are making an assertive message, you want to be heard by people. In order to be heard you have to concentrate to the tone of your voice (happy, whiny, upset), the inflection of your voice (emphasis on syllables), and volume of your voice (whisper to yell).
It is significant to get out your words in an efficient manner. If a person stammers or rambles on, the listener gets uninterested.
When you are communicating negative feelings or making a request of someone, this is especially important. Perfect timing wins the situation. If you are communicating at the right time you will be successful in your business communication.
An important part of a business communication. If you are making statements that express your feelings without infringing on the rights of others, you need to give the other person a chance to reply. Content: What person communicates is one of the most important parts of the assertive message.
Depending on what a person is trying to accomplish, the content is going to be diverse. I hope this article will give you some idea about business communication tips and techniques and what should be the body language, facial expression, timing, tone of voice, etc.
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Nick Mutt is an active writer and blogger on health related topics. He has published many ebooks on natural health.
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