Every one of us truly believes, that we listen to other people. I’m here to argue this point.
In most cases we don’t listen – we hear. Our ears hear what someone is saying but are we really listening from a business communication perspective?
We may miss tone, inflection, the specific words they use, their values, beliefs, the nuances and what’s under the words. We might also attach judgments to what they are saying or how they are saying it, and don’t listen. Perhaps at times we are even thinking about the upcoming meeting, the report we have to finish, the fight we had this morning with our kids, or any number of other things.
If any of these facts exist we can’t be listening effectively, even if we hear the words. True listening is all about focusing on the conversation, not getting distracted by our own internal dialogue, being present with the other person, paying attention to their unspoken communication and seeing things from their perspective.
There’s no doubt about it: enhancing your listening skills is the first step toward improving interpersonal communication in the workplace.
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Imagine you see your BIGGEST crush. You want to talk to her but you are afraid. What if you say something stupid? What if she thinks you're weird? So you don't say anything. Now you live with the feeling of REGRET never knowing what could have been. You feel like you will NEVER be comfortable talking to strangers.
Or maybe you've got a BIG presentation
Do your homework thoroughly – you will need to come across as confident at many of the points in negotiations. Good business communication skill would entail that the other person believes you. This is possible only when you know the whole story (your side and their side) inside out. Before you set out for any type of negotiation, you need to do your homework.
Prepare your communication system. This will be your backbone, for without the proper Business communication skills devices, your company will suffer. Pay close attention to the phone number. Do you have a phone program that may manage calls all through the day? Do you have a separate voicemail number for small business messages, or do you divert calls to your private voicemail? Create email accounts for your staff, and make a decision on the main communication strategies that you might use for your team.
Always research your audience: Ask questions, then ask more questions. What type of data is your audience expecting. Why are they expecting it.What are they going to do with it. How do they want it presented. Ask these key questions in advance, perhaps by an email, followed by a phone call, and you have a good chance of hitting the target.
Speaking of screaming, don’t use all caps and don’t use a barrage of exclamation marks. Marketing copy with a large quantity of words in all caps (or a sea of exclamation points!!!) gives the impression that you are an amateur. Nobody wants to pay an amateur. They want a professional.
Speak very clearly. It is an important point that you should know. It is very important to be very clear while communicating with other people so they will understand what you are talking about. There will be no misunderstanding if you allow the listener to hear clearly what you are talking about. You have to make sure that the words that you use are understandable for the listener. You have to know the difference while speaking to the boss, clients, and other coworkers. Their understanding levels are very different. If you know how to do this, you will surely able to communicate with ranges of people.
Handy tip: People will often reply to a previous email as a quick way of locating someone’s email address. In this case, be sure to trim (delete) all unrelated content from previous emails And be sure to change the subject line to the new topic.
The first thing that you need is to be a good learner. Not only this, you also need to be fast learner. Of course you need to learn the specific thing you are interested in and then take a plunge. In other words this can be explained like this if you are a fast learner then you could become an efficient problem solver. One of the most important things that you need to become a successful entrepreneur is be a top class problem solver.
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