Mediation is a key leadership communication skill

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Mediation is part of leadership communicationMediation is a powerful leadership communication tool to smooth the way through disagreements.

Learning to successfully respond to conflict helps a leader learn that conflict can be very good for an organization. For instance, conflict can:

  • Help to measure unrest in a group of employees
  • Point out blind spots in programs, activities or policies
  • Measure the level of interest in topics or issues

A leader who recognizes these problems and becomes a mediator to help others work through their issues becomes a valuable asset to the organization.

It is important to understand some key ideas about conflict. A study of conflict by the Harvard Negotiating Project made some meaningful observations:

  • Conflict is a natural process, part of the nature of all relationships
  • Conflict can be managed through effective communications

Most problems begin as specks on the horizon, and leaders should not ignore them.

By taking action early, the small problem doesn’t become a big issue, or grow to a crisis. Take action using mediation to keep conflict from becoming an overwhelming problem.

Mediation is very effective. Even kids can do it. A peer mediation program in an elementary school in Lansing, Michigan, decreased the number of school fights from five per week to five per year.

 

Make mediation a part of your business plan. Click below to learn 7 tips on how to mediate and find sources for mediation training at community-based Conflict Resolution Centers.

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Jack Pyle: The Face to Face Maximizer

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10 Ways to Effective Interpersonal Communication Skills

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The 21st century seems one poised to be the communication century, where the old ways fall by the way side, as true communication goes further and further toward building bridges between people, and greases the skids in the business world between coworkers, clients and managers in ways that would seem impossible even a generation ago. Don’t be left behind. Here are 10 effective ways to build your interpersonal communication skills and stay ahead of the game.

Conduct the Difficult Conversation

Shying away from necessary conflict for the sake of avoiding confrontation is a big hindrance to forging meaningful communication. Through practice you will learn the best ways to conduct the difficult conversations that need to be done.

Brevity is Better

A good and proper economy of phrasing goes a long way toward earning good will from those you wish to communicate with.

Get to the points you wish to make quickly, do not waste others’ time and mental energy on pointless “filler” conversation, and people will appreciate you.

Make Your Feedback Count

Often, the most important communication skill is learning to make the most of the small windows offered for you to give constructive feedback on something. Make the most of these opportunities.

Receive Feedback Gracefully

Likewise, a crucial skill to effective interpersonal communication is learning how to take criticism and feedback in stride, and to never take it personally. Feedback is a great way to learn what you need to focus on to perform better. Cherish the opportunity.

Mind Your Hygiene

One of the first things people notice about you is your hygiene habits.

Bathe regularly, keep a neat and tidy appearance, and mind all aspects of your personal grooming habits. It makes no sense to allow something so easy to control to derail your attempts at communication.

Dress for Success

Also, dress properly for every occasion. There is no excuse to ever be “under dressed” as it will only allow other the excuse to not take you seriously.

Learn to Self-Assess

An honest self-critique can be the most useful ability in building interpersonal communication skills that you have at your disposal. Learn how to evaluate your strengths and weaknesses.

Listen With Your Eyes

Look for the numerous non-verbal cues that will clue you in to what the other person is trying to convey to you in conversation. Pick up on the eye contact, the posture and the body language to hear the hidden conversation at play in every interaction.

Do Your Prep Work

Always be prepared for any conversation, but never fear not having a particular fact handy. It is much better to admit ignorance than to make something up.

Silence Can Sometimes Be Golden

Learning when not to speak in a conversation can be a incredibly useful skill that allows the other person room to say what they need to. Challenge yourself to be silent the next time you feel urged to argue and you’ll instantly build more effective communication skills.

Read more articles for free to help your interpersonal communication skills and sign-up to my free effective communication skills eNewsletter at towerofpower.com.au/free/

More Interpersonal Communication Business Articles

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Leadership – Contributing Factors That Make an Exceptional Leader

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There are many contributing factors that lead to effective Leadership. Every successful business owner knows that the biggest reason for their success is great leadership.  While not everyone possesses the characteristics necessary to be a good leader, they can often be developed.  For some it comes naturally, for others it requires a bit more work.

Communication – The #1 Leadership Skill

Communication skills are probably the most important factor in an effective leader.  Without it, problems go unresolved; areas of business that could be improved or made more profitable remain just as they are, when certain areas could be made more productive or efficient.  In Leadership, it is absolutely necessary that an individual is able to convey ideas and thoughts to employees, and that employees be able to offer feedback so that the company is made better as a whole.

If problems exist among workers, someone with exceptional leadership skills is often able to iron out the problem by offering a viable or satisfactory solution.  This assists in making for a calm, stable work environment.

Are you a motivator?  Another Essential Leadership Characteristic

People need to be motivated; after all, with no goals or end result to look forward to, employees tend to stagnate.  Good leadership includes challenging workers to do better.  Some employees even enjoy being assigned a project or challenge that is beyond their normal “scope” of duties.  It increases their motivation, and they get an extra boost of confidence simply because you felt they were up to the challenge or task.  Effective leadership often involves helping those who work for you as a whole feel better about themselves and their capabilities.

Avoid Being the Only Person Capable of Handling Details

Those who have good leadership skills understand that employees want to feel that they are part of the “team”, that their input will make a difference.  More importantly, they want to feel that you are part of the team as well; that you’re not just a leader who feels that you are above their level, giving them directions without becoming actively involved in reaching a solution.

As someone in a leadership role, it is important that you realize that others need to feel capable of making decisions on their own; everyone has potential they may not use.  By letting your employees use their untapped potential and make some decisions on their own, you will become a better leader who is also well-liked by the “team”.

Outstanding Leadership Requires an Open Mind

Listening to the ideas of your employees is essential in great leadership; by listening to the ideas and opinions of your workers, they will realize that you care and trust them to offer sound ideas – even if you feel that what they have to say is outside your own thoughts.  Restrict judgment until after you hear what your employee’s have to say – you may just find that they have some great ideas that you haven’t thought of!

Effective leadership does not mean that you take on all problems and solutions yourself.  Give your employees the chance to air their take on things, let them handle more responsibility, and above all, make them feel as though YOU are part of THEIR team.

 

Article Source: http://www.articlealley.com/article_1811267_15.html

Article Author: Hakan Samad

About the Author: Hakan Samad Graduated in University of Washington, majoring in Business Policy, International Business, Organizational Behavior,Business Communications, Consumer Research, Managing Information Systems, New Media Communications and business Leadership.

He is now a Freelance writer who is passionate about authentic relationships between consumers and brands. He had 10 years of experience from retail channel planning to product marketing; He is currently a Freelance writer for few business websites and now recides in Kuala Lumpur Malaysia.

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