Through the interpersonal communication process, people maintain and adjust this self-image. The paradigm of human communication is dyadic: two people have a conversation. However, humans have always sought means of extending and enhancing face-to-face communication.
New technology as extended the reach of communication as well as altered the way human relate information to each other.
First, media have had a powerful impact on people’s initial perceptions of other interpersonal transactions. Second, they have influenced the manner in which information about other transactions is processed and interpreted. Third, media distracts persons from the gathering the kind of information they need for effective interpersonal communication.
Models of the interpersonal communication process provide the basis for understanding the complexities of organisation communication.
In the Workplace
Performance appraisal is an interpersonal communication process. Even between two people, it is often not done well. Automating the process is a waste of money and time, and HR departments that go that route are doing charitable work for the vendors of the software. Perception is a vital aspect in the interpersonal communication process. How we perceive ourselves and others affects the way we interpret messages and how we handle ourselves in a given situation.
Beliefs, expectations, hopes, and the other thoughts of both parties affect the interpersonal communication process. People often assume they have successfully delivered or understood a message when in reality they have not. Communication involves more than just talking. It also takes deciding what to say and how, listening, “decoding” signals—words and body language—and checking back on the accuracy of interpretation.
The Ultimate objective of an organization can be attained by maintaining an effective interpersonal communication process, which is an essential part of the organizational behavior study.
Feedback is very important in order to give the process of workplace communication process the best effect. Feedback helps to evaluate the effectiveness of our message. It helps us to understand whether the message has been communicated properly or not. If the employer wants to maintain a good workplace communication Process within the company the he should ensure that a proper feedback process is maintained.
Unless you come to know of the reaction that your message has created within the employees of the organisation, it is not possible to take the next step. The manager must create an environment that encourages feedback. For example: after communicating a job assignment, he should ask, “Do all of you understand?” “Is that clear?”
Proper and effective workplace communication is very important in order to ensure a smooth and efficient functioning of a company. The manager of a particular department should have proper communication with his subordinates, so that he is able to keep track of what is actually going on inside his own department, otherwise it will lead to absenteeism amongst workers, lower productivity, development of grapevine networks in an organization. Proper workplace communication not only increases productivity but also creates an easier
Manager should have personal contact with his subordinates.He should clearly communicate goals and policies of the organization to his subordinates and should get feedback on these goals and policies.
“Do you have any doubts?”, etc. This will ensure that whether his message is understood or not. Workplace communication can be both upward and downward. Upward communication will help the manager keep track of employees’ job satisfaction, their feelings about other employees and also about the organisation. It will help him understand what are the measures he should take to ensure that the employees remain satisfied with their work
Downward communication is important in many ways. It helps managers to convey what are the jobs that need immediate attention by the employees, what are the various roles that has been allotted to each of them and what are the processes to be followed by them in order to achieve the maximum target within the least possible time.
Similarly we have horizontal Communication in An Organization which is also very important. It is essential that people working at same level should have effective communication amongst them so that there is co-ordination between them. Workplace communication should have clarity, should be concise and to the point. Proper use of body language is always effective. It helps to convey the thoughts and express ourselves better.
Author: Sandeep Verma
Author Bio: Sandeep Verma is writer at ArticlesXpert.com, This Article emphasises on workplace communication in order to achieve maximum result with proper communication in business.For any company to run smoothly with best results there needs to be proper Communication not only within the same level team but also with your seniors.
Article Source: http://www.articlealley.com/http://www.articlealley.com/organizational-benifits-of-business-communication-skills-1610107.html
Communication skills at the workplace are a prerequisite for all types of professions. Delivering your message in a clear and eloquent manner without prejudice is a sure harbinger of success at the workplace. There are several theories on the communication process that attempt to illustration how interpersonal communication occurs be it on a personal or professional level.
Improving Communication Skills at the Workplace
To improve your communication skills care should be taken when composing the message to be transmitted and when receiving the message delivered.
When transmitting a message the aim is to transmit a clear and unambiguous message. To achieve this aim always keep in mind the following pointers when composing a message:
– What is the purpose of the message?
– Who is going to receive the message?
– How is the message going to be transmitted?
– Is the message clear?
– Always ask for feedback.
Since the communication process is a two-way process the effectiveness of the message also relies on the receiver. When on the receiving end always ensure that you follow these recommended suggestions to ensure that you understand the full meaning of the message:
– Allow yourself to concentrate on the message received
– Do not be afraid to ask questions to ensure your understanding
– Always provide feedback
The problems that arise with communication in the workplace is that many a times not everyone in the organisation is informed of the message being transmitted. This barrier can be overcome if you carefully consider who needs to know the information when transmitting or receiving a message.
Written by Maureen Cutajar