Business Communication

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Common Problems (Business Communication)

Communication plays a big role in an organization between employer and the employee, even though effective business do  not guarantee success in a business set up, its absence will surely lead to problems, this can easily lead t crisis in an organization. However various communication barriers do exist, among them are:

Individual perception

Cultural Barriers and diversity
Cultural barriers are normally at the source of communication challenge. An organization has to explore historical experiences and ways in which different cultural groups relates to one another is key to open channels for cross-cultural communication in any set-up. Organizations have to become more conscious of cultural differences, and also have to explore cultural similarities, this can assist one communicate with others much more effectively. (Pinker, 1997)

Information flood
The structure of communication follow is a crucial issue in how effective business communication is passed on to an audience. It does not matter if the audience is involving one or hundred, good flow is essential if the communication is to be “heard”. Thus a poor flow of your message or delivery is hence a key barrier to effective communication.

Technological changes
Due to current technological advancements there are several medium in which one can use when communicating, however if a wrong medium is selected the message may not reach the intended audience or the audience my not be able to interpret the message. Thus when considering the medium to use when communicating, it is wise to evaluate the percentage of your target audience who are likely to have access to your selected medium at the time you are passing the message. (Pinker, 1997)

Lack of common understanding
Perception; our own preconceived attitudes affects our capability to listen. We normally listen uncritically to individuals of “high status” and dismiss those of “low status”.

Lack of common spirit
When individuals don’t have a common spirit will interpret a particular communication differently, this a definitely a big barrier to communication

Lack of training or experience
Having inefficient knowledge or experience in communication skills, limits one to communicate effectively whether through talking or listening. This thus is a big barrier to communication.

Common Issues (business communication):

People: individual, groups
Centering on ourselves, instead of other persons can lead to confusion and conflict. Some factors that cause this are ego; superiority and defensiveness also hinder effective communication. (Mehrabian and Morton, 1997)

Culture, perception
Culture, background, and prejudice; we permit our previous experiences to alter the meaning of a message. Our culture, bias and background can only be good if they let us use our previous experiences to comprehend something new, but when they change the message meaning then they hamper communication process. (Mehrabian and Morton, 1997)

Channels, information flow
The channel of communication chosen when communicating is critical in ensuring that communication is effective. When some message requires an oral channel other requires writing. Thus if the wrong channel is chosen it will be a barrier to communication.

Environment, network access
Environmental; consist of physical things which can get in our way of communication such as unusual sights, an attractive person, Bright lights, or other stimulus offers potential distraction. (Pinker, 1997)

Need in business communication within the company

The term “organization communication” is normally applied by organizations to mean the process that is used to facilitate the exchange of information and knowledge of the organization with its internal and external publics or individuals that have a direct relationship with the organization. Organization communication is usually used within the organization’s internal communication by the managements as share information with the employees’ investors, customers and the organization partners. Such sharing of information builds communication channels and enhances it. (Pinker, 1997) As Mehrabian and Morton (1997) points out business communication in an organization is very vital as a tool of passing out information and instructions to employees in any organization.

Reference:
Mehrabian, A and Morton, W (1997): Decoding of inconsistent communications, Journal of Personality and Social Psychology 6:109-114

Pinker, S (1997): How communication Works. New York: W. W. Norton & Company.

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Communication – Seven Verbal Communication Skills That Improve Workplace Management Effectiveness

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Successful executives, managers and supervisors know that the importance of effective communication in the workplace cannot be underestimated. Poor communication is responsible for mistakes, conflict, and negativity in the workplace. Have you ever thought the following?

“Oops, I know I said that, but what I meant to say was…”    
 

” Why can't I get buy in from the team?”

“That mistake could have been avoided if I had only said….” 

Two common communication barriers are:

  1. Not being aware of effective communication skills
  2. Being in a hurry.

Since effective communication in business is essential to success at your company or organization, it makes sense to improve your communication skills. The good news is that you can learn some basic communication skills and use them today to improve the quality of your workplace relationships with both employees and customers.

Seven Communication Skills for the Workplace

1. Personal Contact

Did you ever wonder why companies spend thousands of dollars sending sales people across the country when they could do a phone call for much less? The reason is that people relate to one another better when they can meet in person and read each other's body language. What's more, people can feel the energy the connection creates. You can also smile and shake someone's hand when you greet them, which creates a powerful connection.

2. Develop a network.

No one achieves success alone. Success in any company requires a team effort.

  • Make an effort to get to know managers and employees in different departments within your company,
  • Meet new people in professional organizations.
  • Become active in your community.

3. Always be courteous.

Courtesy lets people know that you care.

The words “Thank You” show that you appreciate your employees' efforts, and this is important because appreciation is the number one thing that employees want from management.

A little change like saying, “Would you please…” instead of just, “Please…” will make you sound less dogmatic and will improve your relationships with your employees.

4. Be clear

Since people often hear things differently, and they may be hesitant to ask you to explain what you said, you should ask, “Did I explain this clearly?” This will confirm that people understood you.

5. Compromise

You can decrease the tension associated with conflict  if you always ask, “What is best for the company?” This gives people a different perspective on your requests, and they will be less likely to take any conflict personally.

6. Be interesting and interested

Even though most of your workplace communications will be about business topics, it is also important to share your personal side. Let your staff know about your interests and your family, and ask them about theirs. Telling a few short personal stories about your interesting experiences will make your employees feel more connected to you as a person. Read your hometown paper daily so you know what is going on in your community and what personal concerns your staff may have about them.

7. Listen

Listening attentively to your employees demonstrates respect. Listening isn't easy because everyone's mind tends to wander. So to help you concentrate on what the other person is saying, keep a good eye contact –without staring,  and then make a comment about it or ask a question.

Improving your communication skills is a process that happens gradually over a period of time. The good news is that you have opportunities to practice your communication skills every day at work. Here's a tip to help you improve faster. At the end of each day, take a moment to review your communications during the day. What was effective? What wasn't effective? That way you will continue to learn and improve your communication skills.

Communication is the key to success in business

That is why you should be aware of how you are communicating at all times. As a result… you will become a role model for effective workplace communication skills to your employees. This is important because the ultimate goal of any supervisor, manager or executive is to turn ordinary workers into extraordinary employees. You can take a huge step toward doing this by honing your own communication skills.

Successful Workplace Communication is one of the 13 essential skills that employees use at work. The Employee Success Toolkit is a professional development course for employees that teaches these essential skills in 13 easy-to-follow lessons. See what these 13 skills are at: http://www.EmployeeSuccessToolkit.com

I also invite you to visit http://www.ConfidenceCenter.com for a free Employee Morale Starter eKit and Employee Morale Calendar Planner

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