Train Your Staff and Survive the Hard Times
Thousands of businesses are failing each year, and millions of people are losing their jobs. Therefore, a serious look at your company and its ability to survive is called for. Every business needs that extra edge to rise head and shoulders above the competition. If your company does not develop that extra edge, there is a very good chance it will fail and you’ll be another casualty of this fragile economy. This is a demanding market and prospective clients require excellent service – and they want it with a smile. They expect courteous treatment and, if they don’t receive it, they will look elsewhere. To avoid this situation, every person in your company should put forth extra effort to make the company look top notch, and worth doing business with. Your must train each member of the company in effective workplace communication by training them in communication and negotiation skills, corporate communication, and employee communication.
For example, ask yourself these questions: Who answers the phone for your company? Who greets clients when they come into your place of business? If you don’t, do you know who does and how qualified that employee is? How do staff members communicate with each other? Has your company had a continual turnover of employees or a problem with workplace productivity? Does your company promote productive employee communication? These are extremely important questions to ask and answer. The future of your company could be at stake.
Pretend for a minute that I am a prospective client (a medical doctor) who wants to spend $10,000 on either a product or a service at your company. I call your business to make an appointment and am faced with a surly receptionist, smacking her gum and talking to her co-worker while answering the phone. What are the chances that I will make an appointment? And even if I do, who greets me at the door when I arrive at your place of business? Is it someone with an “attitude”, or someone who is too busy talking to a colleague to bother with me? Or, is it someone who has difficulty with the English language? Or, someone who looks and dresses like a street walker? Now what are the chances your business will get my business? However, let’s say I ignore all this and make arrangements to use email because going into your place of business dismays me. Now, I receive email from one of your employees who failed to use spell-check before sending the email to me, plus the subject line is empty. Also, I am addressed by my first name instead of by my title and last name. Do you honestly believe that I will still want to do business with you?
In view of the above scenario it is apparent that appropriate and effective communication between client and staff is incredibly important, as is effective communication between staff members. Remember, the client in today’s marketplace is looking for prompt and outstanding service. If that client can get a bargain along with the right degree of respect and effective communication from staff members, the chances are you will get a client who will do business.
Cast your mind back, to either going to a business office, or to a local burger joint; were you greeted with a smile? Did the greeting employee even look at you when taking your order? Did you get the feeling that you were important? More than likely not! However, if these employees had been trained in effective communication, your experience would have been quite different. Let your company benefit from a communication coach. It would greatly enhance your employee/ client communication, your interoffice communication which all points to the bottom line; your business’s profit margin. Interactive communication workshops will benefit your staff and give your company a leg-up in the business community. Thus, failing to train staff to be effective communicators and thereby losing a prospective $10,000 client is just bad business.
Peter Lett Communications – Peter Lett is a published author and expert on Communications & Negotiations and specializes in communication workshops, seminars and business coaching … http://www.peterlett.com
Peter Lett is a published author and expert on Communications & Negotiations. Mr. Lett specializes in communication workshops, seminars, and business coaching.
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A big percentage of working population complains of either not getting along well with a co-worker or their bosses.
Similarly, managers may feel that they are trying hard to relate well with a particular senior or junior manager or even a subordinate, and when such parties cross his limits of sanity, dismissal follows.
A part of these employees may also feel they cannot handle the arrogance of their aggressors and they quit or influence other workers on really hating them.
Do you know what the biggest problem is with all or some of these parties? They lack interpersonal skills.
These enable co-workers to operate harmoniously with each other, evaluate and accept accountability, adopt effective conflict management ways and value efficiency in close teamwork.
People do not just wake up one day and find they are relating well with others, rather it is hard work to learn how.
I think it starts with the individual and how he or she would expect others to communicate to them.
Rude people win over when the person they are talking to is not assertive adequately to reject their opinion and give theirs, without feeling unskilled or unintelligent.
A person willing to learn good interpersonal skills must seek justice or clarification when a coworker or supervisors or even a manager is unreasonably accusing them of something they did not do, or are impolite.
Some people may exert too much assertiveness and end up fuming over insignificant details or overlooking the feelings of others while nurturing their own, and this is selfish.
Others may exert too little or nothing such that every other coworker or supervisor picks on them and at the end, they may loose jobs for another persons misdoings, appear stupid or feel undignified.
The next reason why interpersonal skills is important is because one can accept to be accountable for what is within his or her employment terms and voluntarily perform others.
Although it may be foolish to accept to carry out a function that you cannot even begin to understand, asking for guidelines and questions, acknowledging your mistakes and the instructions thereafter shows you are ready for growth.
If you feel offended by a correction made by your boss or coworker, then you are not willing to develop effective interpersonal relations with them.
Some responsibilities may also arise after being in a given circumstance. For instance, you could be a driver for a company vehicle and it breaks down.
You are also a mechanic but the company pays you for being a driver. Would it not be wise to assume the responsibility of repairing the car at least to get it back to the premises?
Someone who would do so is wise for this just show he can be trusted with other tasks as well and this may not only earn him a much better CV but he or she may as well be assigned a paid job for vehicle maintenance.
Teams are a great way to test your interpersonal skills, because at the end of the day, the joint tasks must be completed to the best expectations of the employer.
It is at this point that people listen and choose their words while giving their view and responding to those of their teammates.
Without proper communication among teammates, conflicts may arise and this would mean not meeting deadlines or not respecting each other opinions and thoughts.
Some people like to dominate the whole process, which is a poor interpersonal skill.
An original article by Esteri Maina on INTERPERSONAL SKILLS
Article Source: http://www.articlealley.com/article_837231_15.html