As much as it is important to be aware of someone’s strengths and focus on them, it is also very useful to be mindful of their difficulties and what they struggle with. In saying this, remember that someone’s behaviour can be a representation of how they are feeing about themselves, so when you notice these you will understand “it’s all about them” and not you. This level of awareness will allow you to avoid become a casualty of their limitations.
This this context, let’s have a look at each of the 4 styles:
The Dominant (D) style is challenged by being under authority as they like to rule the roost. Being sensitive to others feeling and a friendly approach to people around them is somewhat uncomfortable.
The Inspiring (I) style finds being more credible difficult. They can have a natural flare for forgetting past commitments so it is useful for someone to keep them accountable here. They may also have a tendency to twist the truth … watch them and keep them honest regarding the facts of a situation.
The Steady (S) behavioural style, being intravert by design, struggles with being decisive. Taking immediate action on issues and being firm are areas of improvement for them. They can do it, but the transition to these new found behaviours can be highly stressful for them … slowly but surely is the best approach for them.
Finally, the Conscientious (C) style often has a cold, clinical and mechanical approach, so caring for others is somewhat unchartered waters for them. They don’t take easily to criticism and hence often end up getting hurt by what others say about them. Lightening up and having fun is also a challenge for them. They can get so bogged down into the details of something and often miss the simple (and possibly lighter) view of a situation.
Using the basis of the DISC behavioural styles, it can be a very interesting process to examine how DISC plays out in the realm of a multi-generational team. Let’s have a look at each of the generations from this perspective:
- Builders are similar to “S” and “C” styles, typically more introvert by nature. They tend to focus on laying one brick at a time and lay each brick perfectly well (all in good time) before moving on to the next brick. Their DISC strengths can be summarized as: cooperative, respectful, orderly, generous, loyal, team player and sincere.
- Boomers tend to often be a combination of the “D” and “C” styles, with a high focus around hard work and sticking to the rules. Their DISC strengths can be summarized as: Results-driven, assertive, disciplined, task driven, persistent, logical, accountable, analytical and factual.
- Gen X’s generally lean towards the “C” style as they strive towards working efficiently and smarter. Their DISC strengths can be summarized as: Cooperative, logical, objective, analytical and diplomatic.
- Gen Y’s frequently come across as “I” style with some “D” where are aspire to be enterprising while having fun along the way. Their DISC strengths can be summarized as: Optimistic, fun, sociable, popular, innovative, goal focused and energetic.
The interesting part comes when we start to look at the dynamic between the generational styles.
Let’s examine the scenario whereby there is a boomer managing a Gen Y. A typical conflict that sometimes arises here is when the boomer manager is expecting a very hard work ethic and the Gen Y is constantly looking for ways to make their job interesting and fun. The boomer can get frustrated as they expect hard work and results with certain disciplinary behaviour which tends to be rule-bound. Whilst in one respect this seems perfectly justified from the boomer, the Gen Y feels constrained and this is when things can start to get out of hand.
One approach that considers both perspectives could be: “How can we achieve the results in a fun way?” Ultimately, the boomer manager is looking for results, so they may be best to support the Gen Y worker by linking their natural talents and strengths to an improved business outcome.