Rapport building is the art of helping another person minimize their perceived difference between themself and yourself. This can be achieved by tactfully allowing the other party to see the common ground in your personality or point of view. Rapport happens at the subconscious level but here are a few ways that you can consciously help the process along.
1. Rapport Starts At The Beginning
The best time to start building rapport is when you interact with a person for the first time. Then each subsequent time that you meet ensure that you start by re-establishing rapport.
2. Give Appreciation and Importance To Others
Accept that the most important person in the world in the eyes of most people is themself.
When interacting with someone else allow them to feel important. The easiest way to do this is to learn their name and use it often during your conversations.
If you are involved in some task with others, you can help them feel important by trusting them with appropriate responsibility and showing appreciation for their contribution. In fact, why not make a habit of showing genuine appreciation for things well done in all interactions with others.
3. The Skill Of Asking Questions
Remember that the person asking the questions is leading the direction of the conversation. Ask interesting questions that allow the other person to talk about themself or their interests and then listen attentively to what they are saying.
4. Active Listening
Listening is a skill and it’s easiest learned if you develop the habit of being genuinely interested in other people.
Allow the other person to do most of the talking unless they are specifically asking for your contribution or opinion.
Give them positive feedback followed by non-threatening questions that allow them to expand on what they are saying.
5. Keep Your Ego Under Control
Ego has been responsible for breaking rapport on more occasions that any other behaviour. Ego is a sign of low self worth. If you develop a strong feeling of self worth then you will not have the need to allow your ego to get in your way.
Be willing to admit you are wrong when you are. Do so quickly and happily and gratefully acknowledge the other person’s role in helping you see your error.
Be willing to allow others to take credit for your good ideas if it helps you achieve your desired end goal.
Rather than argue for your point of view every time you are challenged, encourage the other person to express their point of view. If you do have to state an opposing point of view, acknowledge the value of their point of view first and then tactfully promote the additional benefits of your ideas. Gently lead them to your desired outcome by concentrating on the ways in which they would receive benefits, that they really want, from adopting the point of view that you are promoting.
Nothing breeds friendliness like friendliness.
Develop a friendly nature and establish a habit of smiling often. A friend is generally much more valuable than an enemy and your life will travel a lot smoother if people like you.
Rapport building is an easy skill to learn and it is extremely valuable in both your personal and your business life. People like to help people that they like and people like to do business with people that they like. It all starts with building rapport.
Author : bollrakanth
Article Source: http://www.articlealley.com/article_1044778_24.html
The concept of pacing and leading can be used to serve a number of different scenarios. Whether it be simply complimenting someone or leading the person to taking healthy action, this simple and powerful technique should be used regularly to build rapport with your clients.
Firstly, let’s look at what does not work:
AVIOD using the following sentence structure:
I understand … but …
Firstly, how can anyone truly understand someone else – they may be making an assumption. Secondly, the use of the word “but” violates everything that precedes.
If someone said the following to you what would you think?
“I understand how you feel but I think you should just do it anyway.”
You might think that it is impossible for them to understand how you feel, as they are not you – and you are probably right. Secondly, they also used the “but” word, which is usually not received very positively by most people.
INSTEAD use the following sentence structure:
I acknowledge/appreciate/respect … and …
It is a lot harder for someone to automatically reason that you do not appreciate or respect them. Also, remember that people like to be acknowledged, so acknowledge them by saying the words. The use of the word “and” here, does not violate what has just been said and positive language has been used. It flows better towards where you want to take them in the conversation.
1. I acknowledge all the great work you have done today and I can see the positive results.
2. I appreciate your point of view and I believe it would be beneficial for us to consider some other possibilities. Is that OK with you?
3. I respect your current situation and I look forward to inviting you along to the next event.
Article Author: Mark Coburn
Networking is an essential part of life today online as well as off-line in the real world. Whether you are networking online or off-line you will still need to build rapport with people. Work colleagues, other small business owners, domestic and commercial neighbours, customers, business partners or associates, suppliers and delivery people. In fact, everywhere you turn and see another person, you need to build some sort of rapport with them even if it is just to acknowledge their presence.
It isn't hard to build rapport with people. The starting point is simply acknowledging that they exist, that you see them. It is very rude to ignore people. No-one likes to be ignored. So simply by smiling, nodding or saying a friendly hello, is how one starts to build a relationship with those around us.
If you start by simply saying hello, it doesn't take any time at all to progress to the next stage of o talking about where you both are, or commenting on something that is common to both of you. Starting a conversation is very easy once you remember that the other person could well be as uncertain or shy as yourself
If you employ staff, it does not give you the right to be rude to them and treat them disrespectfully. Building good rapport with your staff is one of the cheapest ways a business owner can protect their business from theft and bad word of mouth advertising. Disgruntled, disloyal staff can harm your business more than most business owners would care to admit.
The next easy step in building rapport with those around you is to simply start a conversation with them. First you say hello and then make a small comment even if it is just about the weather. Perhaps this is why so much attention is paid to the weather. It is a good innocuous way to start a conversation. Keep the comments light and cheery because no one wants to be weighed down with gloom because they made “the” mistake of talking with you. Don't depress people even if you have had the worst day of your life.
Building rapport is all about building a relationship with someone; nothing more and nothing less.
The Concise Oxford dictionary (1964) defines rapport:
n. Communication, Relationship, Connection
So if we follow the steps to building rapport with people, a method of doing so could well be by following the meaning of the word in starting with communication to build a relationship which will form into a connection. In a business environment these connections are what end up translating into a profitable business but most of all it will give yourself and all those around you, a comfortable environment in which to live and thrive.
These relationships make up a significant quality to our lives. With lots of speaking acquaintances with whom we can share our days, people seem to have a better quality and quantity of life. It has now been proven by numerous scientific studies that people who have friends live longer and healthier lives. Rapport builds relationships, relationships develop or not into friendships. Some friendships last us all our lives.
Knowing how Small Business Networking online and off-line can improve your bottom line keeps many small businesses in business today