Learn to Listen in 5 Steps

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Step 1.  Be Silent.  Let the other person talk. Maintain eye contact.  Indicate with your body language that you are listening.  Face forward.  Lean in. Step 2. Listen for the Words.  Do you understand the content of the message?  One … Continue reading
ICS WorkplaceCommunication, Carolyn Shadle, PhD and John Meyer, PhD

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